Crynodeb o'r swydd
Teitl cyflogwr
Receptionist/Administrator
Band 3
Values Based Screener
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.
http://hpft.recruitforvalues.com/
Trosolwg o'r swydd
We are looking to recruit for an Administrator/Receptionist to join our fantastic team!
The successful candidate will welcome all visitors to HPFT at front of house reception, take first line telephone calls and signposting these to the relevant teams, whilst maintaining a positive, professional and welcoming approach.
The vacancy is working in the Children's reception but will also be covering the other 2 receptions on the Ground and Second floor when required.
Administer and assist with the outpatient clinics from reception; demonstrating the Trust’s Values and Behaviours on a daily basis;
Demonstrate self-motivation, good attention to detail and the ability to stay calm under pressure.
The post holder will be the nominated Fire Marshall and be expected to meet the requirements of the NHS Knowledge and Skills Framework (KSF) appropriate outline for the post.
To be successful you will need excellent communication skills, both written and verbal, as well as the ability to work effectively as part of a larger team
The post holder will be required to work independently, applying a high degree of confidentiality to all of their work. This role will suit a good team player with a desire to show initiative.
Prif ddyletswyddau'r swydd
- To manage the web-based Room Booking system
- To manage the outpatient clinics from reception and provide support to the clinical staff with general administration tasks.
- Diary management for and during outpatient clinics
- answer all incoming calls and dealing with queries appropriately.
- manage all incoming and outgoing mail to the unit.
- Responsibility for the tidiness of reception areas and clinical spaces.
- Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology.
- To use knowledge and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.
- To update skills and attend the necessary mandatory training.
- To demonstrate excellent IT skills, a good working knowledge of Microsoft Office applications and accurate typing is essential.
- Reporting maintenance and cleaning issues to the Helpdesk and recording accurate job references; reporting major issues to the Site Manager
- the management of personal alarms and ensuring that these are always charged
Gweithio i'n sefydliad
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout.
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
For full details of the role and responsibilities for this vacancy please refer to the Job Description and Person Specification documents attached.
Manyleb y person
Essential
Meini prawf hanfodol
- Any relevant experience of good customer service
- Knowledge of all Microsoft Office Suites
- Good communication skills: Written and Verbal
- Ability to multi-task and good organisational skills
- Evidence of any problem solving experience
- Computer Skills/Typing Skills
- Education/Qualifications: English Language/Numeracy
Meini prawf dymunol
- Experience in working in an office environment/reception
- Problem solving skills
Qualifications
Meini prawf hanfodol
- Good level of education/GCSE incl. English Language
- Good level of numeracy
- European Computer Driving Licence or equivalent.
- NVQ II or equivalent, or willing to work towards this qualification
Experience
Meini prawf hanfodol
- At least two years’ experience working in an office environment and/or in a Mental Health setting
- Strong interpersonal skills, demonstrating the Trust values
- Ability to apply discretion as and when required
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Karen Wells
- Teitl y swydd
- Site Manager
- Rhif ffôn
- 07811478285
Rhestr swyddi gyda Hertfordshire Partnership NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector