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Job overview

We are recruiting for a Receptionist for Borehamwood Civic Offices in Borehamwood, Hertfordshire. There are twoteams based at this site and the post will be line managed by the site manager.

 The role of receptionist is uniquely important in that the reception staff are often the first contact visitors have with the Trust.  Therefore, it is vital that the right person is able to  demonstrate outstanding customer service skills in their day to day running of reception. 

To be successful you will need excellent interpersonal and organisational skills, the ability to communicate well both written and verbal. The Postholder will work closely with, and supported by the teams on site to ensure a smooth and effective reception service.

Main duties of the job

• Be welcoming, professional and kind.
• Confident using different software.
• Giving directions via phone or face to face.
• Checking ID
• Answering telephone ,screening and transferring calls 
• Handing out keys, access cards and personal alarms to staff
• Reporting faults and maintenance jobs to the helpdesks.
• Be responsible for any photocopying and Scanning of sign in sheets
• Be jointly responsible for room bookings, keeping bookable rooms clean and organised
• Maintain up-to-date information on notice boards at main reception area and other areas as required.
• Ordering and maintaining stationary and other items.
• Ensure reception is kept neat and tidy and welcoming environment for visitors to the unit.
•  liaising with, SU, Staff, Contractors, Visitors, Carer's, Family members 
• Site induction and tours.
• Fire warden duties.
• Working as part of a team.
• To relay confidential, sensitive information to colleagues and outside agencies, in person or on the telephone

Working for our organisation

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!