Job summary
- Main area
- Receptionist
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 25 hours per week (Shift to cover 24 hour rotation - Early shift – 6:00 am to 2:15pm; Late shift – 2:00pm to 10:15pm; Night shift 10:00pm to 6:15am)
- Job ref
- 367-LD&F-8481
- Employer
- Hertfordshire Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Warren Court, Medium Secure Unit
- Town
- Abbots Langley
- Salary
- £22,816 - £24,336 per annum, pro rata + 5% of basic salary (min £1,192 max £2,011)
- Salary period
- Yearly
- Closing
- 16/07/2024 23:59
Employer heading
Control Room Receptionist
NHS AfC: Band 3
Values Based Screener
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.
http://hpft.recruitforvalues.com/
Job overview
This is the perfect opportunity for someone seeking a new challenge in a dynamic and rewarding environment where no two days are the same. Working hours involve shifts, including some nights, weekends and bank holidays.
As the first point of contact for visitors to the site/building the post holder is responsible for conveying the correct impression for the whole of the Trust.
Main duties of the job
The post holder will:
- Be able to work one of the required shift patterns (i.e., Early shift – 6:00 am to 2:15pm; Late shift – 2:00pm to 10:15pm; Night shift 10:00pm to 6:15am)
- Meet and greet all visitors to the site as the first point of contact. Maintain a log of staff and visitors entering and leaving the building.
- Undertake switchboard duties, dealing courteously with all incoming telephone calls routing as appropriate and taking messages when necessary.
- Dealing with enquiries as appropriate.
- Sort and distribute incoming mail and outgoing mail (external and internal) as appropriate.
- To maintain system for the booking of rooms and ensure the room are used as efficiently as possible.
- Photocopy, scan, fax, email or archive documents as required.
- To act as Fire Marshall, including completion of evacuation register in the event of fire or practice evacuation to ensure the safe evacuation of the building and directing fire brigade on arrival.
- To report and ensure equipment and environment faults are dealt with by relevant persons.
- Complete typing and other administration tasks as required.
- Organise patient transport for discharge, appointments, admissions
- To plan and update the Control Room diary as and when necessary.
- Carry out any such delegated clerical and administrative tasks as required, bearing in mind that this job description may change in line with service developments at the discretion of the Line Manager.
Working for our organisation
We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission
Our family of over 3500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Detailed job description and main responsibilities
Our Trust values are: Welcoming. Kind. Positive. Respectful. Professional. These values are at the core of who we are, everything we do, and how we do it!
Person specification
Qualifications
Essential criteria
- Basic IT skills, good literacy and numeracy
Desirable criteria
- RSA 2 Typing or equivalent
- NVQ2 in Business Administration or willingness to work towards
- Educated to ECDL level or willing to undertake qualification within an agreed timescale.
Experience
Essential criteria
- Previous general office/clerical experience.
Desirable criteria
- Clerical experience with a Health Service setting
Skills
Essential criteria
- Good interpersonal skills, the ability to observe confidentiality
- Ability to deal with the general public
- Able to work unsupervised and also as part of a team.
Desirable criteria
- To be proficient in diary management.
- Proficient in email management.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mulangi Mangangu
- Job title
- Hertfordshire Forensics Service Coordinator
- Email address
- [email protected]
- Telephone number
- 01923 682062
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