Crynodeb o'r swydd
Teitl cyflogwr
Patient Services Administrator
Band 3
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
Trosolwg o'r swydd
To provide a quality booking service for the Medicine Booking Team. Managing appointments, attendance and admissions.
Managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements.
This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).
Prif ddyletswyddau'r swydd
Answering incoming and making outgoing telephone calls, in line with trust standards.
Being the first point of call for patients booking appointments for medicine specialties in line with protocols and in order of urgency following clinical triage.
Being the subject expert for administrating and accurately updating systems to record new booking and enquiries for medicine specialties.
Managing the electronic referral worklists.
Being the main contact for specialties within medicine division and covering for others within the booking team when required and able.
Efficiently using systems and keeping up to date and being familiar with system changes.
Creating, printing and ensuring patient appointment letters produced in a timely way.
Gweithio i'n sefydliad
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Manyleb y person
Essential
Meini prawf hanfodol
- Evidence of good education including Maths and English
- Good Communication Skills
- Customer service in an admin role
- Computer skills and knowledge of IT packages
Meini prawf dymunol
- Additional evidence of further education NVQ's or equivilent
- Knowledge and understanding of NHS (admin)
- Ability to solve problems
Administration experience
Meini prawf hanfodol
- Experience of working with IT systems e.g. Word/Excel/Access/Powerpoint
- Problem solving skills and using own initiative to implement changes
- Excellent interpersonal skills allowing effective communication between all internal and external customers
Meini prawf dymunol
- Experience of working in an NHS environment of public sector
- Knowledge of medical terminology
Environment
Meini prawf hanfodol
- Flexibility and adaptability to changing situations
- Experience of adhering to targets, establishing efficient office systems and processes
- Ability to work in a team as well as on your own initiative
Meini prawf dymunol
- Ability to work to tight deadlines and stay calm under pressure
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Aly Robertson
- Teitl y swydd
- Administration Lead - Long Term Conditions
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01962 828935
- Gwybodaeth i gefnogi eich cais
Rachael Elford
Administration Lead - Specialty Medicine
01962 828390
Rhestr swyddi gyda Hampshire Hospitals NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector