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Job overview

To provide a quality booking service for the Medicine Booking Team. Managing appointments, attendance and admissions.

Managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements.

This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).

Main duties of the job

Answering incoming and making outgoing telephone calls, in line with trust standards. 

Being the first point of call for patients booking appointments for medicine specialties in line with protocols and in order of urgency following clinical triage.

Being the subject expert for administrating  and accurately updating systems to record new booking and enquiries for medicine specialties.

Managing the electronic referral worklists.

Being the main contact for specialties within medicine division and covering for others within the booking team when required and able.

Efficiently using systems and keeping up to date and being familiar with system changes.

Creating, printing and ensuring patient appointment letters produced in a timely way.

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.