Crynodeb o'r swydd
- Prif leoliad
- Workforce Planning
- Gradd
- Band 5
- Contract
- Parhaol
- Oriau
- Llawnamser
- Rhan-amser
- Cyfeirnod y swydd
- 188-THQ2040724
- Cyflogwr
- University Hospital Southampton NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Southampton General Hospital
- Tref
- Southampton
- Cyflog
- £28,407.00 - £34,581.00 Per Annum or Per Annum (PA) Pro Rata
- Yn cau
- 02/08/2024 23:59
- Dyddiad y cyfweliad
- 14/08/2024
Teitl cyflogwr
Workforce Systems Facilitator
Band 5
Trosolwg o'r swydd
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
Prif ddyletswyddau'r swydd
This is an exciting role within the Workforce Systems Team which offers the opportunity to ensure the Trust delivers safe staffing, excellent patient care, workforce planning and providing excellent customer service whilst supporting 14k+ staff users.
We need an approachable, analytical, quick thinking and well organised individual with excellent interpersonal communication skills who can work within a challenging, dynamic and fast moving environment with critical deadlines. An ability to build relationships with key internal and external stakeholders is essential.
An individual who is proficient in maintaining, supporting and developing workforce IT systems including contracting, human resource systems, databases, payroll, rostering and learning management systems with their associated processes is required. There will also be opportunities for project management, presentations and building reports.
Gweithio i'n sefydliad
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. In addition, we are open to discussing flexibility in the hours that you work. Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
YOUR RESPONSIBILITIES - WHAT YOU WILL DO
The key deliverables of the Workforce Systems Facilitator role are to support all staff, internal and external stakeholders by:
• Providing customer and technical support to tight deadlines as well as specialist technical and process/systems advice in a customer facing manner
• Meeting the needs of systems, process, governance and user support in a busy customer facing environment
• Drive forward and maintain high levels of data quality and analysis, including internal and external reporting, interpret and deliver our objectives in partnership with our customers
• Query handling and general support to our customers, partners and supplier
• Develop and maintain user and training documentation and deliver high communications;
• Leading and supporting on a number of new and on-going projects in the team
• Systems testing and maintenance
• Systems and linkage to payroll and all staff systems interfaces
WHAT WE ARE LOOKING FOR
The successful candidate will have:
• Advanced customer facing skills and an enthusiasm for working collaboratively with others
• Extensive experience providing systems and post rollout support for IT systems and processes
• Extensive relevant experience in customer support for existing workforce IT systems in the trust
• Experience in gathering and analysing information
• Proficient in the use of Excel and other Microsoft Suite applications
• The ability to communicate highly complex information clearly at all levels both written and verbally
• A flexible and organised approach with a proven ability to work to deadlines, prioritise and multi-task, seeking advice and escalating issues where appropriate
Please note that competence and experience with the UHS Workforce systems, databases, information analysis tools and the learning management systems are essential for this role, as well as proven systems support experience in a customer facing environment.
Manyleb y person
Qualifications / training required
Meini prawf hanfodol
- Degree in mathematics, computing or information field or equivalent relevant proven knowledge and work based experience
- Minimum of 3 GCEs level C or higher including Mathematics and English Language
- Evidence of sustained and continued learning/professional development
Meini prawf dymunol
- Recognised computing, project management, ITIL or customer service qualification
Previous or relevant experience necessary
Meini prawf hanfodol
- Proficient use of electronic contracting and human resources systems / databases, as systems’ administrator/manager, including system configuration and significant knowledge of back end processes
- Proficient use of Learning Management Systems, as systems’ administrator/manager, including system configuration and significant knowledge of back end processes
- Proficient use of Rostering systems, including rostering system’s interfaces with other applications, , as systems’ administrator/manager, including system configuration and significant knowledge of back end processes
- Proven customer facing support delivery, including via helpdesk, in a large complex organisation
- Proven experience of working to demanding and competing timetables with proven track record of meeting deadlines
- Providing IT Support and after implementation support
- Gathering, interpreting and mapping customer requirements to available systems
- Understanding of the principles of good communications, freedom of information and data protection legislation and FOI requests handling
- Proven experience of successful implementation of processes to manage and improve service and data quality
- Evidence of presenting complex information to internal and external groups in an understandable way
Meini prawf dymunol
- Proven experience of extensive NHS trusts internal reporting
- Working knowledge of medical staff rostering systems
- Previous NHS Experience
- Proven knowledge and experience of NHS Banding and Organisational Structures
- Supporting educational IT systems
Aptitudes and skills required
Meini prawf hanfodol
- IT proficient
Values and behaviours
Meini prawf hanfodol
- Patients First
- Always Improving
- Working Together
Bathodynnau ardystio / achredu cyflogwyr
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Yelena Burchill
- Teitl y swydd
- System Facilitators Team Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 023 8120 5500
- Gwybodaeth i gefnogi eich cais
Alex Walkerdine - HR Systems Lead
0238120 ext. 5500
Rhestr swyddi gyda University Hospital Southampton NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector