Job summary
- Main area
- Information and Communication Technology
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 188-THQ1200724
- Employer
- University Hospital Southampton NHS Foundation Trust
- Employer type
- NHS
- Site
- Southampton General Hospital
- Town
- Southampton
- Salary
- £25,147 - £27,596 pa or pa pro rata
- Closing
- 01/08/2024 23:59
- Interview date
- 09/08/2024
Employer heading
Assistant Support Technician
Band 4
Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please note this vacancy is only open to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
Please see below for a detailed job description of the role.
Main duties of the job
UHS Digital are excited to offer the post of Assistant Support Technician. Perfect for someone starting in their IT career or looking to reskill from a different area, this opportunity will allow them to develop their technical and customer service skills.
As part of the EPR Operations team, you will support the electronic patient record digital systems across the Trust by responding to support tickets via our service desk, phone, or by visiting different parts of the hospital. Previous NHS experience would be a bonus, but as long as you've got a good idea of what it means to offer great service and aren't scared of getting into the details, full training for the systems will be provided.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. In addition, we are open to discussing flexibility in the hours that you work. Please talk to us at the interview about the flexibility you need, and we will explore what’s possible for the role and service. This is not a fully remote role. We support the Trust in a variety of ways, including visiting wards or clinic areas to diagnose issues. At least 1 day a week will be required to be at SGH.
UHS employees can access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed job description and main responsibilities
Responsibilities include :
- Diagnose, troubleshoot and provide user support for digital systems.
- Provide excellent customer service to all service users
- Make configuration changes, or data corrections within assigned systems as required.
- Grant users access to assigned systems, in line with current policies and procedures.
- Ensure that calls that are referred to third-party suppliers for a resolution are monitored and have progress updates until resolution.
- Process and resolve user service requests for relevant systems.
- Develop and update user guides to support new functionality and system changes.
- Develop and deliver presentations and training to clinical staff on system updates.
For additional information, please refer to the job description and person specification.
Person specification
Qualifications, knowledge and experience
Essential criteria
- Level 4 NVQ or Diploma or equivalent experience
- Knowledge of spreadsheets, analysis and presentation
- Good all-round understanding of information technology
- Proficient MS Office user (up to and including M365)
- Experience in explaining IT issues to non IT staff and extracting relevant information from them to help diagnose IT problems
Desirable criteria
- User experience of complex digital systems
- Recognised IT qualification
- Knowledge of hospital patient flows
- Relevant experience of database administration / maintenance
- Basic knowledge of SQL
- Basic knowledge of HTML or other web based design programs
Trust Values
Essential criteria
- Patients First
- Always Improving
- Working Together
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Euan Anderson
- Job title
- Senior Product Specialist
- Email address
- [email protected]
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