Job vacancy: People Advisor Operations and Job Evaluation Lead, NHS South Central and West Commissioning Support Unit, Eastleigh

Job summary

Main area: People Operations
Grade: Band 6
Contract: Permanent
Hours: Part time - 30 hours per week
Job ref: 891-CSU-7823EB

Employer: NHS South Central and West Commissioning Support Unit
Employer type: NHS
Site: Various
Town: Eastleigh
Salary: £35,392 - £42,618 Per Annum
Salary period: Yearly
Closing: 02/08/2024 23:59

People Advisor Operations and Job Evaluation Lead

Band 6

We want SCW to be a great place to work, where we all feel safe and can be our authentic selves. This means valuing and respecting everyone from all backgrounds and embracing equality, diversity, inclusivity & wellbeing across everything we do. We are committed to listening, learning and improving on our approach to ensure these principles remain at our heart, helping us all to thrive.

Detailed job description and main responsibilities

· To manage the lifecycle support team in the triage of all People issues that are communicated via telephone, email, and face to face providing a suitable solution.

· Provision of mentor and preceptor of managed staff ensuring all communications are checked and audited to ensure the high-level service.

· Provide specialist HR advice and support to managers and Staff.

· Development and provide statistical information for KPI reporting.

· Development and delivery of People lifecycle support and guidance

· Management of people Support Team providing mentorship and guidance.

· Nurture key relationships and maintain networks internally and externally.

· To provide management side strategic overview of SCW’s JE service in collaboration with SCW’s Staff Side JE Lead and People Support lead.

· In collaboration with the Staff Side JE Lead conduct audits and surveys on the evaluator pool ensuring consistency and competence addressing any evaluation misunderstandings or inconsistency providing coaching and training.

SCW is committed to our process of redeployment of at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Person specification

Values & Behaviours

Essential criteria

Patient First – Customer Excellence
Aspirational
Collaborative
Insightful
Respectful

Education

Essential criteria

Educated to degree level or equivalent or previous relevant experience
CIPD level 5 Qualification or equivalent level of experience

Desirable criteria

Working towards or willing to work towards CIPD Level 7

Knowledge & Experience

Essential criteria

In depth experience of managing complex HR services to managers and customers
Expert knowledge of the NHS Terms and Conditions of Service
Experience in leading small to medium term projects
Demonstrable experience in NHS Job Evaluation and matching
Experience in the use of NHS HR systems for monitoring and reporting
Experience and knowledge of MS products e.g., excel word PowerPoint and Teams
Commercial knowledge and understanding

Skills & Capabilities

Essential criteria

Excellent communication skills in both written and oral, to discuss and present facts where there may be a hostile and emotive reception
Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
Problem solving skills and ability to respond to sudden unexpected demands
Attention to detail combined with the ability to extract key messages from complex analysis providing a workable solution
Experience in the planning of short to medium term programmes of change
Experience of staff management duties to include appraisals and disciplinary issues
Takes decisions on difficult and contentious issues where they may be a number of courses of action in the absence of Manager
Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
Provision and manipulation of data for the provision of HR related reports KPIs and feedback.
Experience in writing polices and protocols for implementation
Ability to travel between sites as required

SCW offers agile and hybrid ways of working. Hybrid working is a type of flexible working where employees blend working from different locations. It offers the employee the ability to choose to work wherever and however they are most productive, whether it be in an office, at home, or a customer site. Office location can be flexible within the SCW estate and will be agreed upon offer of contract.

SCW staff that are in posts considered to be agile will not be expected to attend office space for general working but will be required on occasions to attend face to face meetings and collaborative working sessions that may require travel to their home base or other locations across the estate or customer sites.

Please feel free to contact the Recruiting Manager of this vacancy to discuss further the working arrangement.

Some of our sites have accessible parking provision which is free or paid for work purpose this not contractual entitlement.

We make every effort to contact all candidates to let them know the outcome of their application. However, if you haven't heard back from us within 2 weeks after the closing date, please assume that your application has not been successful.

This is an exciting time to join NHS South, Central and West.

SCW is an NHS support and transformation organisation that helps health and social care organisations deliver the best possible care to people. As partners of choice to more than 200 organisations that support millions of people, our mission is to help deliver the NHS Long Term Plan, improving the health and wellbeing of communities.

We’re supporting clients whose vision and quest for innovation requires us to be flexible, adaptable and open to adventure; giving us the freedom to work in new ways, looking at things from a different angle and challenging the norm.

We are an equal opportunities employer committed to attracting and retaining the best people in order to provide the best possible services to our customers. Our people enjoy challenging, rewarding roles, supporting our customers to improve their local health and care services.

We want our people to fulfil their potential so we offer a wide range of training, opportunities to gain qualifications, as well as access to coaching, mentoring schemes and employee wellbeing and support for a healthy work-life balance.

SCW were selected as an NHS Employers Diversity and Inclusion Partner for three consecutive years 2015-2018 and are now proud to be Alumni of this programme.

If you are successful in your application, we will value your experience, your contribution and we will give you the knowledge to succeed as part of your specialist team and as part of our organisation.

Our values

Patients First: our sole focus and inspiration is to help commissioners improve the quality of patient care, treatment and experience.

Aspirational: we deliver excellence, and celebrate innovation. This drives us towards becoming the best.

Collaborative: we build effective partnerships, whilst focusing on delivery. We work towards achieving shared goals.

Insightful: As experts in our fields, we understand the bigger picture and its complexities, we challenge convention, and we uncover opportunities.

Respectful: We treat everyone with respect and hope it will be returned. Recognising and valuing their knowledge, we involve our customers, teams and partners in decisions.

Please note SCW asks successful candidates to upload their Right to Work and Identity documents for digital verification. If you are unable to provide the required documents for the digital verification or do not have access to a smartphone or tablet, this will result in the verification being done face-to-face.