HealthJobsUK

Job overview

If you have the passion for delivering an excellent patient experience coupled with an understanding and respect for patient confidentiality, you could be exactly who we are looking for!

We are seeking a Patient Administrator to join our busy but friendly team based at Stroud General Hospital.

The post holder will be apart of the Health Records and Reception team in accordance with Trust based policies and values.  You will be involved with working alongside our Outpatient Department, prepping clinics, booking appointments and operating patient booking systems.

We pride ourselves on providing high quality patient care and the successful candidate will be required to demonstrate the Trust values and meet the responsibilities of the job description and person specification. 

The successful candidate will be self-motivated, enthusiastic and be able to demonstrate the following

• Possess the ability to prioritize their own workload within a tight deadline together with their co-workers.
• Cope well under pressure
• Work well within a team and on their own.
• Have excellent verbal and written communication skills.
• Have good organizational skills.
• Demonstrate initiative and flexibility together with good attention to detail
• You must be able to deal with sensitive information and interact with patients to deal with their enquiries.
•  Knowledge of SystmOne & TrakCare is an advantage but not essential.

For an informal conversation,  contact Jayne Knight, Admin Team Lead, 0300 421 8045

Main duties of the job

• Provide an effective and efficient clerical and administrative support
• Support the delivery of a comprehensive administration and support function to the service areas to meet the needs of patients, service users and visitors.
• To undertake an effective range of reception, telephone and administrative duties to support the customer needs.
• To undertake general administrative tasks within the team including answering telephone calls, taking messages, archiving, scanning and sending/receiving of patient case notes.
• Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring professionalism and responding in a timely manner. Provide excellent customer service face to face at reception and other customer contact points.
• Monitor your own and indicate to your manager or more senior staff when you anticipate periods of quiet or too much work and support others with their workloads to ensure that the work required is completed by the team. Assist in training new colleagues as required and work flexibly as part of a team.

Working for our organisation

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. 

The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust.  For the 2023 survey just over 2800 colleagues gave us their views (58.5%).   It was great to see from the results that colleagues are saying that:

• 89.7% believe they are making a positive difference to patients/service users; 
• 73.3% would recommend the organisation as a place to work; 
• 82.4% agree that care of patients and service users is the organisations priority;
• 76.7% would be happy with the standard of care for a friend or relative     

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.