Job summary
- Main area
- Outpatients
- Grade
- Band 2
- Contract
- Permanent: Part time 22.5hrs per week (Wed, Thurs, Fri)
- Hours
- Part time - 22.5 hours per week (Wednesday, Thursday, Friday)
- Job ref
- 318-24-D&S-T1958
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Gloucestershire Royal Hospital
- Town
- Gloucester
- Salary
- £23,615 pa pro rata
- Salary period
- Yearly
- Closing
- 08/12/2024 23:59
Employer heading
Outpatient Receptionist - Band 2
Band 2
Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.
Job overview
Outpatient Receptionist, Band 2 (22.5hr hours a week Wed, Thurs, Fri)
We are currently looking for enthusiastic, self-motivated and flexible person to join our reception team at Gloucestershire Hospitals NHS Foundation Trust.
The post is based at Gloucester Royal Hospital but may require cross site support as needed, (please note we do have a free bus for staff that goes between sites on a regular basis).
Wednesday, Thursday, Friday
Main duties of the job
We are looking for someone with the following skills:
- Excellent customer service skills, preferably with experience in a care service or hospital environment.
- A good general education including GCSE or equivalent in English & Mathematics.
- ECDL qualification with fast and accurate keyboard skills and familiarity with the use of Word, excel and e-mail.
- Ability to work accurately and quickly in a busy environment with experience of working in a team.
- Experience of using the Trak Care Patient System would be desirable but not essential.
Working for our organisation
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Detailed job description and main responsibilities
- To provide an efficient and friendly service to all patients and visitors attending outpatient departments
- To record patient attendance accurately and timely, in accordance with departmental policy
- To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy
- Where appropriate, make follow up appointment and any associated administration, without direct supervision
- Support nursing team with organisation of return transport for patients attending appointments where appropriate.
- Ensure the professional image of the department and Trust is maintained at all times
- Flexible approach to working hours and site, to meet the demands of the service
Person specification
Qualifications
Essential criteria
- Frontline customer care skills
- GCSE Grade C or equivalent in English and Maths
Desirable criteria
- Keyboard skills (ECDL) preferably with a knowledge of Trak Care
Experience
Essential criteria
- Customer service experience
Knowledge / Skills
Desirable criteria
- Familiarity with Email and Microsoft Office systems
- Ability to work accurately and quickly in a busy environment with experience working in a team
- Experience Using the Trak Care Patient Systems would be desirable but not essential
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lucy Powell or Claire Newcombe-Jones
- Job title
- Outpatient Reception Supervisors
- Email address
- [email protected]
- Telephone number
- 0300 422 8154
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