HealthJobsUK

Job overview

1 x Full-time, Fixed Term Contract/secondment to cover Maternity for 9 months

Also, full and part time permanent roles available

 An exciting opportunity has arisen to be part of a vibrant and dynamic team working within an innovative and continually evolving service, Single Point of Clinical Access (SPCA).

The purpose of SPCA is to manage calls from health care professionals and service users with the common goal of avoiding acute hospital admissions, increasing the use of alternative community services and provision of out of hour’s dental self-help advice. SPCA actively re-directs requests and referrals on behalf of referrers, for access to multiple alternative services.

SPCA also manages countywide community bed capacity for Gloucestershire and as part of the wider Patient flow Team, responds in supporting flow in a dynamic and timely manner during times of system wide escalation, whilst also working very closely with system wide multidisciplinary teams to support other alternative pathways of care.

Main duties of the job

The successful applicant will need to demonstrate relevant clinical and specialist experience that will support triaging referred/self-referring patients over the telephone and managing calls from health care professionals and stakeholders.

Key to success will require you to support development of the service and to have an overview and understanding of daily capacity, demand and flow of the service as well as the organisation as a whole.

On a day to day basis, SPCA service delivery takes place in an often-pressurised environment and requires quick decision making and the ability to be able to flex to meet service demand. Excellent communication and assessment skills are of paramount importance and due to the nature of the work a knowledge/experience of reablement and community-based services would be advantageous.

The successful applicant will need the ability to work on site (SPCA office is based in Edward Jenner Court, Brockworth) and visit Gloucestershire Health and Care NHS Foundation Trust, Gloucestershire Hospitals NHS Foundation Trust, South Western Ambulance Service NHS Foundation Trust and Integrated Care Board services with face to face patient contact as required. There is a requirement to use display screen equipment and wear a telephone headset therefore you may be restricted to your personal workspace for the majority of the shift.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. 

The annual NHS Staff Survey  gives our people the opportunity to tell us about their experience working at the Trust.  For the 2023 survey just over 2800 colleagues gave us their views (58.5%).   It was great to see from the results that colleagues are saying that:

• 89.7% believe they are making a positive difference to patients/service users; 
• 73.3% would recommend the organisation as a place to work; 
• 82.4% agree that care of patients and service users is the organisations priority;
• 76.7% would be happy with the standard of care for a friend or relative     

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.