Crynodeb o'r swydd
Teitl cyflogwr
Business Administration Apprenticeship
Apprenticeships: Apprenticeship
Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.
Trosolwg o'r swydd
We are a friendly and supportive team of administrators working in the very busy Oncology Department in Gloucestershire Hospitals NHS Foundation Trust.
As an apprentice, you will be an integral part of the team, working alongside administrators and clinicians on a daily basis and supporting them to provide an excellent level of care to our patients.
This interesting and varied role will help you gain a variety of skills, undertaking various administrative tasks across the department; including clinic preparation in readiness for outpatient clinics and audio typing /voice recognition processes for the production of clinic letters to various clinicians and patients.
Prif ddyletswyddau'r swydd
The main duties include:
Taking / making telephone calls which will include dialogue with hospital colleagues and patients
Accurate message taking and delivery to relevant personnel
Prepping of on-line patient records
Collecting/ordering and prepping of patient case-notes as required
Producing clinic lists for clinicians
Scanning of documents and on-line filing
Processing incoming and outgoing correspondence
Training in reception desk duties
Audio typing of dictated letters and processing of actions within dictations
Processing of voice recognition dictated clinic letters and actions
Taking minutes of meetings and distributing accordingly
Archiving of health records and documents
Registration of new patients
Data input tasks such as Day-Cases and Helpline activity
Daily use of the in-house computer programmes; eg Trak and Infoflex
Gweithio i'n sefydliad
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Our Trust values each and every one of our apprentices and offers continued support and guidance. Many apprentices have successfully completed and remained with our Trust in a variety of areas
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Key Result Areas:
To attend all mandatory components of the Apprenticeship Framework including:
- Corporate induction
- GHNHSFT mandatory training
- Department based vocational assessments
- Progress review meetings
To undertake training as required and agreed with the mentor, supervisor and external assessor and complete competencies relevant to the work area / department
To support the admin duties listed within the advert and on the Job Description, on both hospital sites as and where required:
The successful candidate will be expected to:
Provide and receive complex and sensitive information. and follow policies established for their own role and roles within their team with the ability to create their own procedures and the ability to comment / implement and propose changes to practices.
Demonstrate own activities / training to new or less experienced employees.
Provide expertise in managing all the administrative functions needed to perform the role.
Communications and Working Relationships:
- Patients, relatives and carers
- Oncology Consultants and their teams
- Nursing staff
- MDT Co-ordinators
- Pathology
- Radiology
- Management staff including Secretary Supervisor and General Management team
- Medical Secretaries
- Support staff, e.g. interpreters, domestic staff
- Reception colleagues
- IT staff
- GP practice personnel
- Volunteers
- Apprenticeships and Careers Team
- Training Provider
Most Challenging part of the job:
- Learning in-house systems and processes
- Unpredictable work pattern due to interruptions from telephone enquiries, visits from internal and external personnel
- Providing copious amounts of notes for internal clinics to a deadline
- Filing and archiving of copious amounts of hospital notes
- Dealing with patients/relatives/hospital personnel frequently with complex and sensitive issues
- Dealing with anxiety and aggression from patients/relatives/hospital personnel
- Unpredictable work pattern due to interruptions from telephone enquiries, visits from internal and external personnel
- Providing copious amounts of notes for internal clinics to a deadline
- Filing and archiving of copious amounts of hospital notes
- Relief admin cover in the Oncology Department at short notice
- Contribute towards the implementation of Service Improvement Projects in Oncology
- Physical effort and working conditions
- Prolonged use of PC for the majority of the working day
- Regular cross-site working
- Dealing with sensitive and confidential information
- Unpredictable work pattern due to interruptions from telephone enquiries, visits from internal personnel
Other job requirements:
- Comply with Trust and Departmental policies and procedures e.g. Health and Safety at Work Act (1974), Manual Handling, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times. This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and to undergo regular mandatory training concerned with safeguarding matters.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales
- Ensure a smart, professional image that enhances the public perception of the Trust and the professionalism of its staff is portrayed.
- Contribute positively to the effectiveness and efficiency of the teams in which he/she works
- Actively participate in the Trust’s appraisal/development conversation process. Undertake training as necessary in line with the development of the post and as agreed with line manager as well as maintain and complete the Level 3 Business Administration Apprenticeship within the timeframe.
Manyleb y person
Qualifications
Meini prawf hanfodol
- Educated to GCSE grade D (3) or above (or equivalent) in literacy and numeracy
Experience
Meini prawf hanfodol
- Good communication skills both written and verbal
- Ability to answer and make phone calls professionally
Meini prawf dymunol
- Office or customer facing skills / experience
Knowledge & Skills
Meini prawf hanfodol
- An enthusiasm to actively contribute to the Oncology Department activity
- Ability to work under instruction, quickly and accurately
- Ability to work flexibly
- Ability to prioritise and deal with queries simultaneously
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Jenni Whitmarsh
- Teitl y swydd
- Supervisor Secretary
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 0300 422 4019
Rhestr swyddi gyda Gloucestershire Hospitals NHS Foundation Trust yn Prentisiaethau neu bob sector