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Job overview

**1 x Fixed Term contract opportunity for up to 12 months**

An exciting opportunity has arisen for a Learning & Development Helpdesk Administrator.

Based within the Learning & Development Team, this role is primarily to provide vital helpdesk support to colleagues both in the Trust & external partners, as well as supporting  the Learning & Development Team itself.

This post requires the post holder to be responsible for a range of tasks such as meeting & greeting colleagues arriving for courses, providing support for trainers & helping colleagues to access training on the Trust’s Learning Management System, Care to Learn.

The post holder will also be required to deal with a wide range of queries, questions & challenges on the telephone & via team e-mails. Customer service skills will be vital in this role & there will be occasions where priorities are challenging but the variety & successes far outweigh these.

Main duties of the job

• Contribute to the delivery of a friendly, efficient and professional training administration service to staff across the Trust, and to external organisations
• Maintain the Trust’s Learning Management System (LMS) to ensure that training records are accessible, up-to-date and accurate
• Enter data, extract information and run reports using the Trust’s LMS, to ensure that staff, managers and others have the information they require
• Provide administrative support to the wider Learning and Development Team
• Where required, support the delivery of training by providing a friendly reception service to course attendees, helping set-up and clearing-up training rooms

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. 

The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust.  For the 2023 survey just over 2800 colleagues gave us their views (58.5%).   It was great to see from the results that colleagues are saying that:

• 89.7% believe they are making a positive difference to patients/service users; 
• 73.3% would recommend the organisation as a place to work; 
• 82.4% agree that care of patients and service users is the organisations priority;
• 76.7% would be happy with the standard of care for a friend or relative     

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.