Job summary
Employer heading
EPMA Support Assistant/ Floor Walker
Band 4
About Us
EPUT provides community health, mental health and learning disability services to support more than 3.2 million people living across Bedfordshire, Essex and Suffolk. Also:
- We are among the largest employers in the in the East of England region, with more than 10,000 staff working across more than 200 sites.
- We run the COVID-19 vaccination programme across mid and south Essex and Suffolk and north east Essex.
EPUT was formed on 1 April 2017 following the merger of North Essex Partnership University NHS Foundation Trust (NEP) and South Essex Partnership University NHS Foundation Trust (SEPT). A new leadership team was established at the Trust in 2020.
Our vision and values
Our Vision
“To be the leading health and wellbeing service in the provision of mental health and community care”.
Our Purpose
“We care for people every day. What we do together, matters”.
Our Values
- We Care
- We Learn
- We Empower
Our strategic objectives
- We will deliver safe, high quality integrated care services.
- We will enable each other to be the best that we can.
- We will work together with our partners to make our services better.
- We will help our communities to thrive.
Our services
- Mental Health Services
- Community Health Services
- Learning Disabilities Services
- Social Care
Find out more about the services we offer in our service directory.
Job overview
Following a period of latency, an exciting opportunity has arisen for Support Assistants/Floor Walkers to join the ePMA implementation team. The Trust already has extensive experience of the EMIS Ascribe WebPharmacy system including eMM within the pharmacy service and will be implementing the EMIS solution for ePMA.
As a Support Assistant/Floor Walker joining the ePMA project implementation team, you will work closely with key stakeholders across the organisation including clinical teams and colleagues within the pharmacy team, to support teams in the use of the ePMA system on site during our roll out and ensure any concerns and issues are raised to the project team.
You should be digital savvy with ideally knowledge or experience of using clinical systems and medication administration particularly in a health care environment. Prior experience in clinical settings such as inpatient wards in mental health will be a significant advantage.
We are looking for a motivated, adaptable and personable support assistants with excellent communication skills and a passion for supporting clinical teams to adopt new technologies. Previous experience with Clinician or ePMA systems is desirable but not essential, but you should be able to demonstrate excellent digital skills.
Main duties of the job
Successful EPMA Support Assistants/ Floor Walkers will provide a consistent and professional support service to clinicians throughout the Trust during roll out of the new electronic prescribing and medicines administration system (ePMA). This will include but not limited to;
- Assist in providing frontline support to users of The Trusts newly procured EMIS ePMA system in response to service requirement and to respond in a professional and customer focused manner. This may include analysing situations, information and resolving a range of common problems. These may include computer errors, log in problems and basic hardware trouble shooting e.g. printing.
- Identify additional training needs relating to the EMIS ePMA system and raise this with the project team. This may include new starters and additional and refresher training to existing user’s as and when appropriate.
- To support communication of any redesign or configuration for feedback from front line users during roll out to the project team
Working for our organisation
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Detailed job description and main responsibilities
KEY RESPONSIBILITIES
- To be an active member of a team of ePMA go live support staff or ward walkers who will provide frontline support to users of the new EMIS ePMA system
- To respond to issues and questions through go live periods in a professional and customer focused manner. This will include analysing situations information and resolve a range of problems consisting of computer system errors and applications problems.
- To support in the day to day management of user accounts and ensuring that there is a consistent approach across the organisation.
- To contribute to the update of system training materials in line with Trust standards. Ensuring all materials are up to date with regard to changes in software, local NHS policies and Government / Department of Health guidelines and that version control is updated and maintained.
- To actively maintain knowledge of systems through continuous proactive learning.
- To assist in the planning for up-coming training sessions ensuring appropriate materials are developed using a consistent approach across the Trust.
- To participate in providing frontline support to users of which will include providing advice and technical support over the telephone or in person and explaining solutions which may be complicated to the user in a clear manner.
- To participate where required in local user groups and attend professional meetings or relevant conferences in order to provide additional information / development for the service.
- The post holder will work on own initiative to provide solutions and exceptionally refer matters to the EMIS Ascribe/ePMA Systems Manager
- To work with clinical services in preparation for the ‘’go-live’’ of EMIS ePMA systems or other patient and non-patient related systems, following the documentation in the roll out plan, which will include post go live requirements.
- To take responsibility for the safe use of IT systems and equipment by those using the ePMA system in clinical settings.
- To communicate additional training need requirements, issues, risks and system adaptations to the wider project team
- Provide support and guidance to hospital staff adapting to the rollout of the new ePMA application
- Provide support in the Inpatient wards to give on-the-job support to ePMA Users
- Maintaining a log of queries raised by ward staff, signposting, and escalating them as appropriate. You will be trained in the end user ePMA modules via e-learning and will also be required to attend ward orientation and mandatory training
Person specification
Shortlisting
Essential criteria
- Drivers licence and access to a car for work
Desirable criteria
- Experience with ePMA systems or EMIS
Education/ Experience shortlisting
Essential criteria
- GCSE Maths / English or equivalent
Desirable criteria
- Experience in clinical settings in mental health
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Natasha Kew
- Job title
- Programme Manager
- Email address
- [email protected]
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