Job summary
- Main area
- Adminstration
- Grade
- Band 3
- Contract
- Permanent: Monday - Friday 9am-5pm
- Hours
- Full time - 37.5 hours per week (Monday - Friday 9am - 5pm)
- Job ref
- 364-A-8526-A
- Employer
- Essex Partnership University NHS Foundation Trust
- Employer type
- NHS
- Site
- Rochford Hospital
- Town
- Rochford
- Salary
- £24,071 - £25,674 per annum, pro-rata
- Salary period
- Yearly
- Closing
- 05/01/2025 23:59
Employer heading
Administration Assistant/ Receptionist
Band 3
About Us
EPUT provides community health, mental health and learning disability services to support more than 3.2 million people living across Bedfordshire, Essex and Suffolk. Also:
- We are among the largest employers in the in the East of England region, with more than 10,000 staff working across more than 200 sites.
- We run the COVID-19 vaccination programme across mid and south Essex and Suffolk and north east Essex.
EPUT was formed on 1 April 2017 following the merger of North Essex Partnership University NHS Foundation Trust (NEP) and South Essex Partnership University NHS Foundation Trust (SEPT). A new leadership team was established at the Trust in 2020.
Our vision and values
Our Vision
“To be the leading health and wellbeing service in the provision of mental health and community care”.
Our Purpose
“We care for people every day. What we do together, matters”.
Our Values
- We Care
- We Learn
- We Empower
Our strategic objectives
- We will deliver safe, high quality integrated care services.
- We will enable each other to be the best that we can.
- We will work together with our partners to make our services better.
- We will help our communities to thrive.
Our services
- Mental Health Services
- Community Health Services
- Learning Disabilities Services
- Social Care
Find out more about the services we offer in our service directory.
Job overview
An exciting opportunity has arisen to join us as a Receptionist/Administration Officer within EPUT , based at Rochford Hospital. The role will require the successful applicant to cover across various sites across our region in a reception capacity, as well as covering administrative services based within our Rochford Hub.
- We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include making and taking patient telephone calls.
- The successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
- You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Main duties of the job
- You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and responding appropriately to callers including high risk and vulnerable clients and carers.
- You will also need to maintain strict confidentiality at all times.
- You will need to record accurate messages and follow them up appropriately in accordance to department guidelines.
- You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients.
- You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
- Administrative support - covering email inboxes, completing MDT minutes, preparing letters and general administrative duties.
Working for our organisation
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Detailed job description and main responsibilities
Please see job description and person specification attached.
Main Duties:
- You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner, receive and deal with telephone enquiries and responding appropriately to callers including high risk and vulnerable clients and carers.
- You will also need to maintain strict confidentiality at all times.
- You will need to record accurate messages and follow them up appropriately in accordance to department guidelines.
- You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients.
- You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
- Administrative support - covering email inboxes, completing MDT minutes, preparing letters and general administrative duties.
Person specification
Experience in Administration
Essential criteria
- Minimum 1 year experience
- Customer service experience
- IT experience
Desirable criteria
- NHS experience within administration/ Customer service
Qualifications
Essential criteria
- GCSE grade 4 or higher
Desirable criteria
- Proven knowledge/ experience
Excellent Communication Skills
Essential criteria
- Years Experience
Desirable criteria
- proven experience
Knowledge of data base / clinical systems
Essential criteria
- Minimum 1 Year Experience
Desirable criteria
- SystmOne/ Mobius
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Beverley Earl
- Job title
- Admin Hub Lead
- Email address
- [email protected]
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