Swydd wag: Switchboard Administrator - Ipswich, East Suffolk and North Essex NHS Foundation Trust, Ipswich

Crynodeb o'r swydd

Prif leoliad: Switchboard Administrator
Gradd: NHS AfC: Band 3
Contract: Parhaol
Oriau: Rhan-amser - 28 awr yr wythnos
Cyfeirnod y swydd: 432-HR804-24

Cyflogwr: East Suffolk and North Essex NHS Foundation Trust
Math o gyflogwr: NHS
Gwefan: Ipswich Hospital
Tref: Ipswich
Cyflog: £22,816 - £24,336 per annum pro rata
Cyfnod cyflog: Yn flynyddol
Yn cau: 28/07/2024 23:59
Dyddiad y cyfweliad: 06/08/2024

Switchboard Administrator - Ipswich

NHS AfC: Band 3

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Key Responsibilities:

Develop an understanding of the Trust’s telecommunication systems and procedures to be able to respond appropriately to calls from staff, patients, the pubic and the media.
Develop an understanding of the Trust’s IT applications in order to be able to advise users on any problems encountered, including understanding the functions of the communications infrastructure used by the Trust.
Develop an understanding of the Trust’s Facilities support.
To monitor and respond to the Personal Mobile Radio system and Pearson Road help points.(Ipswich only).
Maintain a record of emergency incidents.
To operate the bleep system and investigate faults
To manage and advise the escalation routes for emergency procedures liaising with emergency services as necessary eg missing persons, Majax call outs, security incidents etc.
Manage storage of recorded media, monitoring, viewing and logging incidents that are observed. Monitor CCTV and instigate appropriate action. There may be a requirement to attend court to give evidence of authentication of CCTV recordings. (This is only required at the IHT Site)
Maintain up to date technical knowledge of major operating systems and applications.
Maintain awareness of commercial developments in communications, applications software, hardware and architecture, in order to contribute to ongoing technical improvements.
To process service requests from user.
To undertake general administration duties
Carry out any other related and relevant duties requested by the Switchboard Manager.

Please see attached job description for full details

Manyleb y person

Education & Qualifications

Meini prawf hanfodol

Minimum GCSE or equivalent, including Maths & English

Skills & Abilities

Meini prawf hanfodol

Excellent Communication Skills & Interpersonal Manner
Good written skills
Attention to detail

Knowledge and Experience

Meini prawf hanfodol

Good knowledge of Microsoft Office systems and IT
Previous telephone experience
Proven Customer Support
Good knowledge of Microsoft Office systems and IT

Meini prawf dymunol

NHS/Hospital experience
Some knowledge of medical terminology

Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.

Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.

Secondment - if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.

When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.

Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information document

The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.

Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due Home Office eligibility.

In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.