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Job summary

Main area
ENT and Oral Surgery - Ipswich Hospital
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week (37.5 hours per week)
Job ref
432-HR814-24
Employer
East Suffolk and North Essex NHS Foundation Trust
Employer type
NHS
Site
Ipswich Hospital
Town
Ipswich
Salary
£28,407 - £34,581 Per annum
Salary period
Yearly
Closing
01/08/2024 08:00

Employer heading

East Suffolk and North Essex NHS Foundation Trust logo

Operational Coordinator- ENT and Oral Surgery

NHS AfC: Band 5

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole.  The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

 

Job overview

As part of an innovative clinical and operational structure across the organisation, we are looking to recruit to an Operational Coordinator working within our busy ENT and Oral Surgery Department on the Ipswich site.  The Operational Coordinator will take full responsibility for the day to day line management of administrative teams within their Clinical Delivery Group.

The Operational Coordinator will be responsible for providing Leadership to the administrative teams and ensuring that a high quality comprehensive administrative service is delivered.

 

Main duties of the job

  • The Operational Coordinator will take full responsibility for the day to day line management of administrative teams within their Clinical Delivery Group.
  • The Operational Coordinator will be accountable for monitoring, assessing and reporting on performance within defined service areas. This will involve highlighting any issues to the Service Manager and identifying appropriate action to be taken. The Operational Coordinator will also be required to attend all relevant performance meetings with their Service Manager and will be required to deputise in their absence.

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes. 

We are one of the largest NHS organisations in England, employing more than 12,000 staff. 

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.   

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients. 

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.   

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A 

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Experience

Essential criteria
  • Previous experience in managing staff
  • Working in a multidisciplinary environment
  • Proven ability to achieve objectives
Desirable criteria
  • Previous experience of achieving KPI's
  • Leadership Courses/commitment to work towards

Knowledge

Essential criteria
  • Knowledge of Performance Management
  • Knowledge of RTT performance
  • Knowledge of cancer performance
Desirable criteria
  • Knowledge of NHS IT systems
  • Wider knowledge of DOH and NHS

Qualifications

Essential criteria
  • Management/Business/Administration degree or proven management experience at equivalent level.
  • Leadership courses/ qualification or commitment to work towards

Employer certification / accreditation badges

No smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Pastoral CareDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Karen Grove
Job title
Assistant General Manager
Email address
[email protected]
Telephone number
07795 090273
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