Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 432-HR1715-24
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Ipswich Hospital
- Town
- Ipswich
- Salary
- £23,615 per annum pro rata
- Salary period
- Yearly
- Closing
- 05/12/2024 23:59
Employer heading
Receptionist / Administrator
NHS AfC: Band 2
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
Would you like to use your skills to help make a difference to our patients?
If so, we are looking for a receptionist/administrator to join our team and work in our oncology and haematology outpatients and Woolverstone day unit at Ipswich Hospital.
You will join an existing, supportive and established team of receptionists/administrators. This post is part time 22.5 hours per week and will be worked over 3 days, Monday – Friday, 9am – 5pm, which may be subject to change upon needs of the service. You will need to be flexible to provide cover for other team members.
You will be the first point of contact for our patients visiting the department therefore you will play an integral part of making a difference to our patients by providing a friendly, welcoming face.
Main duties of the job
- Liaise with Administrative team to ensure all reception/admin work is being covered within both outpatients and the Day Unit
- Make and send out appointments as required.
- Greet and receive patients attending the department
- Encourage patients to use the “self-checking kiosks”
- Check and update patient’s information on the Lorenzo Computer System.
- Book follow-up appointments.
- Deal with telephone enquiries from other departments, patients and relatives
- Ensure patient attendances or non-attendance is correctly recorded and code accordingly.
- Keep Lorenzo up to date using the clarity information screens
- Ensure all day unit attendances are accurately recorded using chemotherapy booking system
- Scanning and retention of patient chemotherapy records
- Filing of patient notes
- Print off patient ID sheets/labels.
- Add patients to Access Plan
- Make Appointments from Access Plans in accordance with agreed follow up
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Experience
Essential criteria
- Working as part of team.
- Experience of dealing with patients or customers face to face
Desirable criteria
- Receptionist experience in an NHS setting
- Working within a Cancer Department
Education/ Qualifications
Essential criteria
- Knowledge of medical terminology.
- GCSE English & Mathematics (or equivalent)
- Computer qualification
Desirable criteria
- E.C.D.L.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ellen Coldwell
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07825 197329
If you have problems applying, contact
- Address
-
Colchester General Hospital
- Telephone
- 07789651269
List jobs with East Suffolk and North Essex NHS Foundation Trust in Administrative Services or all sectors