Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Job ref
- 432-HR693-24
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Ipswich Hospital
- Town
- Ipswich
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 14/07/2024 23:59
Employer heading
![East Suffolk and North Essex NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/10.png)
Support Secretary - Ophthalmology
NHS AfC: Band 3
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
Due to internal progression we are looking for an efficient, conscientious, well-motivated, and enthusiastic and secretary, with the skills to provide dedicated clerical support to both the clinical and administrative teams to the Ophthalmology department.
The key aspect of this role involves dealing with the public over the phone, booking appointments, dealing with clinical correspondence, updating in-house computer systems and audio typing for the department, hence you must be able to demonstrate excellent communication and interpersonal skills and have proven IT experience.
Main duties of the job
The primary function of this role revolves around the provision of day-to-day secretarial support for the department, however, it is essential to help and support all members of the team by having a flexible approach to both workload, additional tasks and working patterns. Flexibility and the ability to remain calm under pressure are key requirements for this role.
The Ophthalmology department is very busy, so you must be able to work under pressure. The post holder will be responsible for working independently and as part of a team and be able to provide a full range of secretarial and administrative support and therefore must be highly organised and show the ability to prioritise a busy workload.
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Experience
Essential criteria
- • Audio Typing
- • Good clerical / secretarial background, proven experience.
- • Microsoft Office applications including Word, PowerPoint, Excel and IT skills
- • Work involving contact with members of the public.
Desirable criteria
- • NHS experience
- • Familiar with Lorenzo
Qualifications
Essential criteria
- • 5 GCSEs, grade C or above, including English & Maths
Desirable criteria
- • RSA/OCR 2-3 Audio Typing
- • Medical Terminology
Knowledge
Essential criteria
- • Ability to maintain confidentiality at all times
- • Data Protection.
- • English language – ability to communicate well with others at all levels, both verbally and written.
- • Knowledge of all Trust/NHS targets
- Good keyboard skills
Desirable criteria
- • Knowledge of NHS policies
- • Medical terminology
Documents to download
Further details / informal visits contact
- Name
- Nikki Chaplin
- Job title
- Operational Coordinator
- Email address
- [email protected]
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