Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 20 hours per week (8-6pm over 2 days (Monday to Sunday - Rolling Rota))
- Job ref
- 292-6256263-SCC-A
- Employer
- The Princess Alexandra Hospital NHS Trust
- Employer type
- NHS
- Site
- PAH and Keats house
- Town
- Harlow
- Salary
- £23,615 per annum plus 5% high cost area supplement
- Salary period
- Yearly
- Closing
- 04/12/2024 23:59
Employer heading
Receptionist - Ophthalmology Outpatients
NHS AfC: Band 2
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
Our values
The Princess Alexandra Hospital NHS Trust (PAHT) promise to our patients, as identified by our three values which will contribute to improving our patients’ experiences, is:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts.
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both.
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care.
Job overview
The Outpatients team are on the lookout for a receptionist to join their dynamic team in an exciting and busy role. This is a great opportunity for those interested in an entry-level administration role; you will need to be highly motivated, dedicated and passionate about delivering patient-focused customer service, and in return you will be supported in your personal and professional development.
Main duties of the job
You will be the first point of contact for patients and families visiting the Outpatients department. You'll be responsible for booking them into the outpatient clinic, as well as managing all relevant administrative tasks which will support patients through their journey in Outpatients.
Previous administrative or customer service experience is desirable, but not essential. You will however need to be computer-literate and have experience using Microsoft Office packages.
Working for our organisation
Our Organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Detailed job description and main responsibilities
‘Please see the attached job description and person specification, available to download at any time.
Person specification
English & Maths qualification
Essential criteria
- Achieved grades
Desirable criteria
- previous experience
Customer care experience
Essential criteria
- years expereince in customer related role
IT proficient
Essential criteria
- Years of experience
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Priya Patel
- Job title
- Assistant Service Manager Ophthalmology
- Email address
- [email protected]
- Telephone number
- 01279978343
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