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Job summary

Main area
Technology Support Specialist - Systems
Grade
Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
828-PROVIDE3067
Employer
Provide CIC
Employer type
NHS
Site
Provide HQ
Town
Colchester
Salary
£28,407 - £34,581 per annum
Salary period
Yearly
Closing
26/07/2024 23:59

Employer heading

Provide CIC logo

Technology Support Specialist

Band 5

Job overview

The Technology Systems Support Specialist will provide a single point of contact for all stakeholders in relation to System issues and incidents for the Provide Group of companies. 

Will be the Access System expert for the Provide Group, advising on strategy, developments and solutions

Main duties of the job

Responsible for receiving notification of problems and support requests, investigating and managing System incidents, reporting, and dealing with them and their resolution in a professional manner and keeping staff informed of progress.

Management and delivery of technical solutions which involves: Analysis and interpretation of faults, using judgement as to the appropriate corrective actions.

To ensure deployments of new functionality meets the organisations standards and procedures

Assist and support user audits when requested

 

Working for our organisation

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision: Transforming Lives

Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Eligible for NHS Pension

 

Detailed job description and main responsibilities

To provide exceptional standards of support to all customers and support a variety of products, services, and platforms. This will be achieved by acting in both a proactive and reactive manner and ensuring that all performance targets are adhered to.  Resolutions should be provided in an effective and timely manner working to ITIL based frameworks.   Provide advice and training for staff In addition; the Technology Systems Support Specialist will give technical assistance with System projects and be involved with the testing and deployment of new functionality. 

Person specification

System Experience

Essential criteria
  • Proven experience of Access System knowledge, configuration and coding
Desirable criteria
  • TPP Train the Trainer or equilavent

• Significant experience of rolling out new System functionality

Essential criteria
  • Experience of leading new functionality projects

Experience and understanding of Registration Authority (RA) and how this relates to Systems

Essential criteria
  • • Significant experience and understanding of Registration Authority (RA) and how this relates to Systems

Employer certification / accreditation badges

Positive about disabled peopleAge positiveMindful employer.  Being positive about mental health.MINTDisability confident employercorporate covenantEssex Family Friendly EmployersArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Jordan Franklin
Job title
Technology Systems Manager
Email address
[email protected]
Telephone number
07580913530
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