HealthJobsUK

Job overview

To undertake all administrative functions related to the roles and responsibilities of the Quality and Safety Team. The role involves confidential record keeping, management of 
complex databases, coordination of high level meetings including comprehensive minute taking,  project work, and personal assistant duties. The post holder will be required to work to a very high standard and work autonomously without supervision, organising and prioritising their  workload on a daily basis to accommodate short deadlines, support team working within a sometimes pressured environment. The post holder must possess detailed knowledge of Microsoft Office (including Word,  PowerPoint, Excel and Outlook) to work confidentially and professionally at all times.

The post holder will demonstrate a significant level of initiative in the organisation of workloads and will be required at times to make decisions and have the confidence to escalate issues in a timely manner. The post holder will be required at times to be the first point of contact for teams/customers, providing telephone and email support. The post holder will need an organised and  flexible approach to their workload and have the skills to manage complex and sensitive information supporting a busy department. 

Main duties of the job

Lead on and establish administrative processes to support the Quality & Safety (Q&S) Team in conjunction with the other Administrators. Provide confidential  administrative support. Receive & manage highly confidential complex and sometimes distressing information. This requires an understanding of information sharing framework & the ability to recognise appropriate processes on a case by case basis. The ability to prioritise & recognise events that require urgent actions/escalation. To review & format procedural documents whilst monitoring compliance in relation to review dates. Co-ordinate agendas/papers, take minutes at multiple high level meetings. To prepare reports for committees, including Provide Board. Type up complex action plans & monitor the actions to ensure deadlines are met. Escalate non compliance of actions appropriately. To maintain complex databases & produce reporting dashboards to support clinical leads in producing quality assurance reports. To create presentations from supplied information. Receive telephone calls & deal with issues that fall within the remit of the job description. Monitor all incoming communications, distribute, prioritise & escalate as required.  To provide PA support to clinical members of the Q&S Team. To include diary management & arranging venues & attendance lists.  Support the management, storage & distribution of controlled stationery. Any other duties commensurate with the role as required. 

Working for our organisation

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision: Transforming Lives

Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.