Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Digital Services
Gradd
Band 5
Contract
Cyfnod Penodol: 3 blynedd (Fixed Term)
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
364-A-7948
Cyflogwr
Essex Partnership University NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Clough Road
Tref
Colchester
Cyflog
£28,407 - £34,581 Per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
17/07/2024 23:59

Teitl cyflogwr

Essex Partnership University NHS Foundation Trust logo

IT Support Officer

Band 5

About Us

EPUT provides community health, mental health and learning disability services to support more than 3.2 million people living across Bedfordshire, Essex and Suffolk. Also:

  • We are among the largest employers in the in the East of England region, with more than 10,000 staff working across more than 200 sites.
  • We run the COVID-19 vaccination programme across mid and south Essex and Suffolk and north east Essex.

EPUT was formed on 1 April 2017 following the merger of North Essex Partnership University NHS Foundation Trust (NEP) and South Essex Partnership University NHS Foundation Trust (SEPT). A new leadership team was established at the Trust in 2020.

Our vision and values

Our Vision

“To be the leading health and wellbeing service in the provision of mental health and community care”.

Our Purpose

“We care for people every day. What we do together, matters”.

Our Values

  • We Care
  • We Learn
  • We Empower

Our strategic objectives

  • We will deliver safe, high quality integrated care services.
  • We will enable each other to be the best that we can.
  • We will work together with our partners to make our services better.
  • We will help our communities to thrive.

Our services

  • Mental Health Services
  • Community Health Services
  • Learning Disabilities Services
  • Social Care

Find out more about the services we offer in our service directory. 

Trosolwg o'r swydd

The IT Service Centre will provide a single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries.

As a member of the team reporting to the Service Desk Manager, the post holder will provide a responsive, customer focussed service, providing extensive 1st/2nd Level IT Support to trust users and stakeholders as directed.

Prif ddyletswyddau'r swydd

Much of the work required of this position requires triaging incidents, owning escalations and managing incoming problems from an early stage through to completion. The post holder will provide 1st/2nd line support to users and all other nominated core patient or other non-clinical applications.

Gweithio i'n sefydliad

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

  • Season Ticket Loans
  • NHS discounts for staff
  • Excellent Training facilities and opportunities
  • Buying and Selling annual leave scheme
  • The opportunity to work bank shifts and expand knowledge and experience in other areas
  • Salary Sacrifice schemes including lease cars and Cycle to Work
  • Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

In this role you will be responsible for managing incoming queries diagnosing technical problems and triaging complex issues. You will need to remain calm under pressure whilst maintaining a good eye for detail and strong time management.

 

Working under own initiative you will provide initial assessment, support and triage of raised incidents and requests, with a view to facilitating timely resolution and / or escalation assignment within agreed service levels and targets.

 

The purpose of the role is to provide point of contact and liaison for all related support escalations and assignments with a view to providing enhanced investigations and timely response resolutions. To provide highly customer service support services delivered within agreed service level targets and agreements.

 

Encompassing all necessary local and offsite Trust site locations and end users, as directed, the post holder will provide a combination of desk based, remote and telephone support.

The post holder will be responsible for providing technical resolutions or guidance to reported issues and for providing all the relevant accurate information if escalated.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • ITIL Foundation Certificate or equivalent
  • A Level / IT related NVQ Level 3 or similar accredited vocational work-related IT qualification
  • CompTIA A+ and N+ certification or an IT related relevant Diploma or equivalent industry qualification or experience
  • Advanced ECDL or equivalent knowledge
Meini prawf dymunol
  • Technical IT Degree qualification

Skills

Meini prawf hanfodol
  • Extensive experience of working within defined Service Level Agreements & Service Level Targets
  • Relevant experience gained working within an IT Service Desk /Centre Team or equivalent 2nd line Level/Application/Customer support function
  • Experience providing application support within an ICT environment
  • Relevant IT experience gained working within either 1st or 2nd support tier function
  • Extensive experience of providing Application, Software, Hardware
  • Extensive experience of working within defined Service Level
  • Agreements & Service Level Targets
Meini prawf dymunol
  • Understanding of ITIL processes and Service Management

Knowledge

Meini prawf hanfodol
  • Previous knowledge of working in an IT service desk support role
Meini prawf dymunol
  • Knowledge of Shared Care Records in the NHS

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Essex Family Friendly Employers

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Phil Crofts
Teitl y swydd
Digital Architect
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg