Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
Band 3
Contract
Parhaol
Oriau
Rhan-amser - 15 awr yr wythnos (Tuesday and Wednesday - 7.5 hours per day 09:00 - 17:00)
Cyfeirnod y swydd
364-A-8041
Cyflogwr
Essex Partnership University NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
439 Ipswich Road
Tref
Colchester
Cyflog
£22,816 - £24,336 per annum, pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
05/08/2024 08:00

Teitl cyflogwr

Essex Partnership University NHS Foundation Trust logo

Part Time Administration Assistant, 439 Ipswich Road, Colchester

Band 3

About Us

EPUT provides community health, mental health and learning disability services to support more than 3.2 million people living across Bedfordshire, Essex and Suffolk. Also:

  • We are among the largest employers in the in the East of England region, with more than 10,000 staff working across more than 200 sites.
  • We run the COVID-19 vaccination programme across mid and south Essex and Suffolk and north east Essex.

EPUT was formed on 1 April 2017 following the merger of North Essex Partnership University NHS Foundation Trust (NEP) and South Essex Partnership University NHS Foundation Trust (SEPT). A new leadership team was established at the Trust in 2020.

Our vision and values

Our Vision

“To be the leading health and wellbeing service in the provision of mental health and community care”.

Our Purpose

“We care for people every day. What we do together, matters”.

Our Values

  • We Care
  • We Learn
  • We Empower

Our strategic objectives

  • We will deliver safe, high quality integrated care services.
  • We will enable each other to be the best that we can.
  • We will work together with our partners to make our services better.
  • We will help our communities to thrive.

Our services

  • Mental Health Services
  • Community Health Services
  • Learning Disabilities Services
  • Social Care

Find out more about the services we offer in our service directory. 

Trosolwg o'r swydd

Please note you must have right to work in the UK to apply for this position.

Due to current Home Office Guidelines, we are unable to sponsor this job role.

An exciting opportunity has arisen to recruit a permanent, part time Administration Assistant based at 439 Ipswich Road, Colchester.

We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail.

The role will involve providing support to our clinical colleagues with administrative tasks by providing front line support both face to face and over the telephone.  This hours required are Tuesday and Wednesday 9 am to 5 pm.  We will offer you support, supervision, training and the opportunity for personal development.

You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook.  You will be given full training on the various systems that we use.

We are looking for someone with a positive and compassionate approach to supporting patient care. The role will also include telephone calls and face to face contact with our patients and due to the nature of the services we carry out administrative support for, these can sometimes be distressing.

 

Prif ddyletswyddau'r swydd

  • To provide a comprehensive administration service and functions within the Trusts’ Localities.
  • The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
  • The post holder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.
  • Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant.

Gweithio i'n sefydliad

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

•            Season Ticket Loans

•            NHS discounts for staff

•            Excellent Training facilities and opportunities

•            Buying and Selling annual leave scheme

•            The opportunity to work bank shifts and expand knowledge and experience in other areas

•            Salary Sacrifice schemes including lease cars and Cycle to Work

•            Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

·         You will be required to handle administrative tasks on behalf of the multi-disciplinary clinical staff and managers in a polite and efficient manner.

·         You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

·         To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.

To work as a member of the Directorate’s Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested.

·         Deal with queries raised by patients, relatives, GP’s or other healthcare professionals both internally and externally to the trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.

·         To assist both patients and families seeking further help/information and to be aware of the needs of the clients, dealing in an appropriate manner with clients who can be hostile, abusive or aggressive.

·         To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust’s localities.

The Administration Assistant will ensure the timely and accurate recording of all activity across services using trust information systems.

The post holder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

·         Record accurate messages and follow them up appropriately in accordance to department guidelines.

·         Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.

Manyleb y person

Essential

Meini prawf hanfodol
  • Good standard of education
Meini prawf dymunol
  • A Level education or equivalent

Essential

Meini prawf hanfodol
  • Microsoft Packages
Meini prawf dymunol
  • Previous experience of System One, Paris or Mobius

Essential

Meini prawf hanfodol
  • Previous administration experience
Meini prawf dymunol
  • Previous NHS administration experience

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Essex Family Friendly Employers

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Tara King
Teitl y swydd
Admin Area Lead
Cyfeiriad ebost
[email protected]
Rhif ffôn
07816 060692
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg