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Job summary

Main area
Trauma and Orthopaedics
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
432-HR863-24
Employer
East Suffolk and North Essex NHS Foundation Trust
Employer type
NHS
Site
Colchester Hospital
Town
Colchester
Salary
£22,816 - £24,336 Per annum
Salary period
Yearly
Closing
31/07/2024 23:59

Employer heading

East Suffolk and North Essex NHS Foundation Trust logo

Medical Secretary

NHS AfC: Band 3

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole.  The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

 

Job overview

The Trauma and Orthopaedic Department is looking for an experienced secretary to join its busy secretarial team. 

We are looking for someone with an approachable, helpful, flexible attitude who enjoys working as part of a team. You should also have good communication skills, administrative and organisational skills and be able to produce accurate audio typing and respond to ad hoc queries and deadlines effectively.

You will act as first point of contact for patients on behalf of the Consultants and their teams within the Division; liaising with patients, GP’s, other hospitals and other external organisations and other departments within the hospital.

 

Main duties of the job

·         To ensure a high standard of secretarial and administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis

·         To utilise the required technology including Big Hand, Evolve, Microsoft and any other technology or system(s) that are introduced to deliver an efficient administrative and secretarial service.

·         To recommend and support the implementation of service improvements to own and team working practice to improve workflow.

·         To support other team members to deliver the required administrative and secretarial service in a quick changing working environment

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes. 

We are one of the largest NHS organisations in England, employing more than 12,000 staff. 

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.   

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients. 

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.   

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description. 

Person specification

Qualifications

Essential criteria
  • GCSE’s A to C or equivalent in Maths and English
  • NVQ level 2 in administration/secretarial or equivalent experience
Desirable criteria
  • AMSPAR Qualification

Experience

Essential criteria
  • Proven Secretarial/Admin experience
Desirable criteria
  • NHS experience
  • Experience of working with members of the public

Knowledge

Essential criteria
  • Confidentiality and Data Protection
  • Customer service skills
Desirable criteria
  • Knowledge of the 18 week Referral to Treatment pathway

Employer certification / accreditation badges

No smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Pastoral CareDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Caroline Chaplin
Job title
Service Manager
Email address
[email protected]
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