Job summary
- Main area
- Receptionist
- Grade
- AFC Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 432-HR1724-24
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Colchester Hospital
- Town
- Colchester
- Salary
- £23,615 per annum, pro rata
- Salary period
- Yearly
- Closing
- 27/11/2024 23:59
Employer heading
Receptionist - Elective Orthopaedic Centre
AFC Band 2
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
The Essex and Suffolk Elective Orthopaedic Centre at Colchester Hospital is one of the largest centres of its kind in Europe. Delivering high volume and low complexity cases locally for the people we serve across our region.
You will a valuable member of the small admin team, assisting with the smooth running of the department. You will be responsible for covering all reception duties and ensuring administrative tasks are completed accurately and in a timely, efficient manner. This may include supporting with ward clerking as and when required.
We are looking for someone with a positive attitude who will be able to work autonomously, be able to prioritise and to work well within a busy and demanding environment.
You will have the ability to communicate effectively with members of the public and various levels of staff, both face-to-face and over the phone. This role is the first point of contact into the Centre so we need someone who will ensure that the Trust's values are used at all times to ensure the expected high standards are maintained.
Please note, the working pattern is Monday to Wednesday, 6:30am - 5pm
The Dame Clare Marx Building houses our elective orthopaedic centre (ESEOC) and focuses on elective orthopaedic surgery and day cases. The centre has eight laminar flow theatres, three wards, recovery facilities, and support services including radiology and EBME.
Main duties of the job
- To provide a reception service for patients coming into the Essex & Suffolk Elective Orthopaedic Centre (ESEOC), working closely with clinical staff from several health service providers.
- To operate a computerised appointment system to book in and re-schedule patient appointments.
- To liaise with medical secretaries, clinical staff and medical records departments, to ensure the timely and efficient day-to-day operation of all clinics.
- To maintain an efficient appointment booking system
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Qualifications
Essential criteria
- GCSE grade 5/C or equivalent in English and Maths
Desirable criteria
- NVQ level 2 in administration/secretarial or equivalent
- AMSPAR
Experience
Essential criteria
- Previous office based administrative work
- Working with members of the public
- Working as part of a team
Desirable criteria
- Previous NHS admin experience
Knowledge
Essential criteria
- Confidentiality and Data Protection
- Customer service
Desirable criteria
- NHS knowledge of relevant work area
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emily Santo
- Job title
- Assistant General Manager
- Email address
- [email protected]
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