Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- 10 months (Fixed term/secondment until 30th June 2025)
- Hours
- Part time - 33.5 hours per week (Monday - Friday occasional weekends and bank holidays)
- Job ref
- 432-HR802-24
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Colchester Hospital
- Town
- Colchester
- Salary
- £22,383 per annum pro rata
- Salary period
- Yearly
- Closing
- 26/07/2024 23:59
- Interview date
- 01/08/2024
Employer heading
Ward Clerk - Children's Outpatients
NHS AfC: Band 2
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
Our Children’s Services team is actively recruiting for a highly motivated and dedicated Ward Clerk to join our busy, vibrant unit in Children's Outpatients at Colchester General Hospital.
You will actively participate as a full member of the team, assisting with the smooth running of the Outpatients department by managing the reception and administrative functions in a timely, effective and efficient way alongside Doctors, Nurses and Healthcare Assistants.
We are looking for someone who will be able to work autonomously, be able to prioritise their workload, and work well within our team. The ideal candidate will have the ability to communicate effectively with members of the public, both face-to-face and over the phone.
Ward clerks are the first point of contact for visitors and patients to the ward, so we need someone who will ensure that the Trust's ‘OAK’ Values are used at all times to ensure the best patient experience.
Experience in using Microsoft Word and Excel, is essential to this role.
This is part time-33.5 hour per week, fixed term/secondment role until 30/06/2025
Main duties of the job
- To ensure the efficient, accurate and timely recording of data
- To provide an efficient and courteous service both through telephone and face to face
- Check in patients via reception desk
- Man reception desk
- Manage follow up waiting lists
- Making follow-up appointments for clinics
- Manage eRS (eReferral Service) to ensure patient referrals are booked and actioned in a timely manner
- Working in line with Key Performer Indicators (KPIs) meeting service delivery targets for the Trust
- Cancel and re-book appointments as required
- Book from PTL booking lists
- Contacting patients by phone to arrange appointments. Answering calls to patients contacting the Trust.
- At the start of clinic print clinic lists. Ensure that all the relevant documentation is available for consultation e.g. referral letters
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Qualifications
Essential criteria
- At least 3 GCSE or equivalent at A to C grade to include maths and english
Knowledge
Essential criteria
- Able to demonstrate working knowledge of confidentiality issues
Desirable criteria
- Understanding of basic medical terminology
Experience
Essential criteria
- Previous administration experience
- Strong Excel skills
- Work involving contact with members of the public
Desirable criteria
- Previous NHS experience & knowledge of NHS target – 18 week pathways
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Samantha Cumming
- Job title
- Ward Clerk Supervisor
- Email address
- [email protected]
- Telephone number
- 07909 871844
- Additional information
please only contact during working hours Mon - Fri 08.30 - 16.30
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