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Job overview

This is an exciting opportunity to work as part of a busy team delivering Radiology Services to people within Essex and surrounding areas. The role is varied and involves being the first point of contact for people wanting to access our services. So, an excellent interpersonal manner is essential.

We are looking for enthusiastic people to be part of the admin team providing a full range of administrative support including bookings clerk and reception duties.  The post holder needs to be an excellent team player with excellent organisational skills.  Experience of working within a hospital environment would be an advantage but is not essential.

The role will involve being the access point for patients into the service. The ability to maintain an accurate computer appointment system for patients is key.  Reception cover will also be required as part of this role.

You will be working alongside other administrative staff in the role.   Full training and support / supervision will be provided.

The job role is 37.5 hours per week, x4 days per week., normal working hours are 8-6pm.   Some services run 7.30am - 7.30pm therefore some late working will be necessary.  You will be expected to work weekends on a rostered basis.   The job role is based at Broomfield Hospital although working at sites including Braintree and Maldon is also necessary. 

This vacancy may close early if sufficient applications are deemed to have been received.

Main duties of the job

The Radiology Admin Team consists of approximately 35 - 40 staff.   We are an extremely busy department, covering a variety of different reception areas, appointments office and occasionally working across sites.   We are a friendly, supportive and hard-working team supporting our patients needs and clinical colleagues at all times.

Your duties include but not limited to the following

• To work as part of a team providing an efficient and effective computerised appointment system including reception duties within the Radiology Department always ensuring a high quality of service
• Patients and visitors are welcomed, and their individual needs met in an appropriate and courteous manner.
• Booking appointments with patients over the telephone, as well as any cancellations and subsequent bookings using the computerised systems .
• Booking clinics from the Radiology Waiting Lists adhering to the Patient Access Plan and breach date

Working for our organisation

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress