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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent: post 1 - Part time 34 hours Post 2 - full time 37.5 hours
Hours
  • Full time
  • Part time
34 hours per week (To be agreed)
Job ref
364-A-8444
Employer
Essex Partnership University NHS Foundation Trust
Employer type
NHS
Site
Crystal Centre, Linden Centre, (The Gables, C&E)
Town
Chelmsford
Salary
£24,071 - £25,674 per annum pro rata
Salary period
Yearly
Closing
01/12/2024 23:59

Employer heading

Essex Partnership University NHS Foundation Trust logo

Administration/Reception Assistant

Band 3

About Us

EPUT provides community health, mental health and learning disability services to support more than 3.2 million people living across Bedfordshire, Essex and Suffolk. Also:

  • We are among the largest employers in the in the East of England region, with more than 10,000 staff working across more than 200 sites.
  • We run the COVID-19 vaccination programme across mid and south Essex and Suffolk and north east Essex.

EPUT was formed on 1 April 2017 following the merger of North Essex Partnership University NHS Foundation Trust (NEP) and South Essex Partnership University NHS Foundation Trust (SEPT). A new leadership team was established at the Trust in 2020.

Our vision and values

Our Vision

“To be the leading health and wellbeing service in the provision of mental health and community care”.

Our Purpose

“We care for people every day. What we do together, matters”.

Our Values

  • We Care
  • We Learn
  • We Empower

Our strategic objectives

  • We will deliver safe, high quality integrated care services.
  • We will enable each other to be the best that we can.
  • We will work together with our partners to make our services better.
  • We will help our communities to thrive.

Our services

  • Mental Health Services
  • Community Health Services
  • Learning Disabilities Services
  • Social Care

Find out more about the services we offer in our service directory. 

Job overview

Administration Assistant

Band 3 - 

Full Time - 37.5 hours per week 

Part time - 34 hours per week

Some of the main responsibilities and duties include but are not limited to;

Greeting service users and professionals, answering calls via phone, monitoring an email account for work and processing messages appropriately, ordering, booking appointments and transport, updating clinical systems, covering receptions/other wards, and general administrative duties.  To be able to use Microsoft packages is essential. full training will be given for our data base system 

Main duties of the job

  • To work as a member of the Directorate’s Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested.
  • To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust’s localities.
  • The Administration Assistant / Receptionist will ensure the timely and accurate recording of all activity across services using trust information systems.
  • The postholder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

Working for our organisation

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

  • Season Ticket Loans
  • NHS discounts for staff
  • Excellent Training facilities and opportunities
  • Buying and Selling annual leave scheme
  • The opportunity to work bank shifts and expand knowledge and experience in other areas
  • Salary Sacrifice schemes including lease cars and Cycle to Work
  • Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Detailed job description and main responsibilities

  • To operate as a centralised department providing a comprehensive administration service and functions within the Trusts’ Localities.
  • The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
  • The service will require a team approach to ensure cover for absence across all services / locations.
  • Post holders, as appropriate, will be required to provide administration duties on behalf of these services.
  • Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant / Receptionist.
  • The Post Holder will be required to work on a rota system to cover core office hours, where appropriate.

Person specification

Education/Qualifications

Essential criteria
  • IT skills equivalent to RSA2, NVQ2 or relevant experience of Microsoft Word Packages
  • GCSEs
Desirable criteria
  • NVQ 3 in Business

Essential

Essential criteria
  • Microsoft packages

Desirable

Essential criteria
  • Friendly demeanour
Desirable criteria
  • Experience

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveDisability confident leaderImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Essex Family Friendly Employers

Documents to download

Apply online now

Further details / informal visits contact

Name
Sandra Gilbert
Job title
Administration Team Lead
Email address
[email protected]
Telephone number
01245 515300
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