Job summary
- Main area
- Neurodevelopmental
- Grade
- Local pay scale
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (37.5 p/w)
- Job ref
- 828-PROVIDE3275
- Employer
- Wellbeing
- Employer type
- Private Sector
- Site
- Mind Professionals
- Town
- Cambridge
- Salary
- £23,000 per annum
- Closing
- 25/11/2024 23:59
Employer heading
Client Support Officer
Local pay scale
Why work for Provide Wellbeing Ltd
Provide Wellbeing Ltd is an organisation that exists to bridge the gap between private healthcare and the NHS.
At Provide Wellbeing Ltd, we provide both NHS and self-pay healthcare services. Our self-pay route is there to fill a gap where people are unable to access NHS services as they are not eligible, they want to choose to be seen rather than waiting, or they live in areas where certain services aren’t provided by the NHS.
We want all of our customers to be able to say they felt cared for as an individual, and they felt truly listened to and respected.
Job overview
You will co-ordinate the clinical diary and scheduling of appointments. This will require communication between
service users and their external stakeholders, clinicians, and the internal team of clinical administrators.
Main duties of the job
Monitoring of clinician diaries and scheduling appointments. Monitor patient lists ensuring all appointments are
offered/completed within the time frame specified. Responding to new enquiries received by the service to
provide relevant service information. Following-up of enquiries and close tracking and monitoring of the enquiry
conversion rate. Working toward enquiry conversion service targets.
• Update NHS System One as required and also help to set up System One accounts for new users.
· Deal with complaints and patient sensitivities.
· Proofread, finalise, and email assessment reports that have been concluded on the system.
· Receiving/sending emails from NMP’s to clients/GP. Monitor our long waiters list and resolve relevant issues.
· Collection and distribution of post/new referrals to the team.
· Maintain a monthly log of all new referrals to team.
· Cover colleagues work when they are on leave or due to illness or if they are over capacity.
· Discharging all patients from our team once their assessments are complete.
· Refer patients to post diagnostic support partners where appropriate.
• Data input and uploading case documentation to inhouse database.
• Liaising with External contacts (schools).
• Ensuring internal/external clinic rooms are booked as required.
• Training and supervising new starters within the team.
Working for our organisation
The ND department at Mind Professionals is a small team making a big difference in the neurodevelopmental sector. It aims to support and
empower patients through their diagnostic journey.
Detailed job description and main responsibilities
Monitoring of clinician diaries and scheduling appointments.
· Monitor patient lists ensuring all appointments are offered/completed within the time frame specified.
· Responding to new enquiries received by the service to provide relevant service information.
· Following-up of enquiries and close tracking and monitoring of the enquiry conversion rate
· Working toward enquiry conversion service targets.
• Update NHS System One as required and also help to set up System One accounts for new users.
· Deal with complaints and patient sensitivities.
· Proofread, finalise, and email assessment reports that have been concluded on the system.
· Receiving/sending emails from NMP’s to clients/GP
· Monitor our long waiters list and resolve relevant issues.
· Collection and distribution of post/new referrals to the team.
· Maintain a monthly log of all new referrals to team.
· Cover colleagues work when they are on leave or due to illness or if they are over capacity.
· Discharging all patients from our team once their assessments are complete.
· Refer patients to post diagnostic support partners where appropriate.
Downloaded at: 23/10/2024 09:36 no ref / HJ: 6744575
· Provide clinicians with documents required for assessments.
• Data input and uploading case documentation to inhouse database.
• Liaising with External contacts (schools).
• Ensuring internal/external clinic rooms are booked as required.
· Training and supervising new starters within the team.
Person specification
Application Form
Essential criteria
- Experienced working in an office environment for at least 1 year
- Ability to work in a team
- Strong verbal and written communication
- Customer service skills
- Attention to detail
- Knowledge of MS, WORD and Outlook
- Reliable and Dependable
- Willingness to learn and adapt to challenging environments
- Excellent organisitional skills
- Confident phone manner
- Team player
Desirable criteria
- A levels or equivalent
- Previous administration / admin support experience
- A background in psychology and/ or working in mental health services
- A keen interest in supporting and empowering neurodiverse individuals
Application form and interview
Essential criteria
- Positive attitude towards work
Desirable criteria
- Demonstration of problem-solving
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mr James Chambers
- Job title
- Neurodevelopmental Service Manager
- Email address
- [email protected]
- Telephone number
- 01223813838
- Additional information
Megan Beaumont - Team Leader
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