Crynodeb o'r swydd
- Prif leoliad
- Neurodevelopmental
- Gradd
- Local pay scale
- Contract
- Parhaol: Permanent
- Oriau
- Llawnamser - 37.5 awr yr wythnos (37.5 p/w)
- Cyfeirnod y swydd
- 828-PROVIDE3275
- Cyflogwr
- Wellbeing
- Math o gyflogwr
- Private Sector
- Gwefan
- Mind Professionals
- Tref
- Cambridge
- Cyflog
- £23,000 per annum
- Yn cau
- 25/11/2024 23:59
Teitl cyflogwr
Client Support Officer
Local pay scale
Why work for Provide Wellbeing Ltd
Provide Wellbeing Ltd is an organisation that exists to bridge the gap between private healthcare and the NHS.
At Provide Wellbeing Ltd, we provide both NHS and self-pay healthcare services. Our self-pay route is there to fill a gap where people are unable to access NHS services as they are not eligible, they want to choose to be seen rather than waiting, or they live in areas where certain services aren’t provided by the NHS.
We want all of our customers to be able to say they felt cared for as an individual, and they felt truly listened to and respected.
Trosolwg o'r swydd
You will co-ordinate the clinical diary and scheduling of appointments. This will require communication between
service users and their external stakeholders, clinicians, and the internal team of clinical administrators.
Prif ddyletswyddau'r swydd
Monitoring of clinician diaries and scheduling appointments. Monitor patient lists ensuring all appointments are
offered/completed within the time frame specified. Responding to new enquiries received by the service to
provide relevant service information. Following-up of enquiries and close tracking and monitoring of the enquiry
conversion rate. Working toward enquiry conversion service targets.
• Update NHS System One as required and also help to set up System One accounts for new users.
· Deal with complaints and patient sensitivities.
· Proofread, finalise, and email assessment reports that have been concluded on the system.
· Receiving/sending emails from NMP’s to clients/GP. Monitor our long waiters list and resolve relevant issues.
· Collection and distribution of post/new referrals to the team.
· Maintain a monthly log of all new referrals to team.
· Cover colleagues work when they are on leave or due to illness or if they are over capacity.
· Discharging all patients from our team once their assessments are complete.
· Refer patients to post diagnostic support partners where appropriate.
• Data input and uploading case documentation to inhouse database.
• Liaising with External contacts (schools).
• Ensuring internal/external clinic rooms are booked as required.
• Training and supervising new starters within the team.
Gweithio i'n sefydliad
The ND department at Mind Professionals is a small team making a big difference in the neurodevelopmental sector. It aims to support and
empower patients through their diagnostic journey.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Monitoring of clinician diaries and scheduling appointments.
· Monitor patient lists ensuring all appointments are offered/completed within the time frame specified.
· Responding to new enquiries received by the service to provide relevant service information.
· Following-up of enquiries and close tracking and monitoring of the enquiry conversion rate
· Working toward enquiry conversion service targets.
• Update NHS System One as required and also help to set up System One accounts for new users.
· Deal with complaints and patient sensitivities.
· Proofread, finalise, and email assessment reports that have been concluded on the system.
· Receiving/sending emails from NMP’s to clients/GP
· Monitor our long waiters list and resolve relevant issues.
· Collection and distribution of post/new referrals to the team.
· Maintain a monthly log of all new referrals to team.
· Cover colleagues work when they are on leave or due to illness or if they are over capacity.
· Discharging all patients from our team once their assessments are complete.
· Refer patients to post diagnostic support partners where appropriate.
Downloaded at: 23/10/2024 09:36 no ref / HJ: 6744575
· Provide clinicians with documents required for assessments.
• Data input and uploading case documentation to inhouse database.
• Liaising with External contacts (schools).
• Ensuring internal/external clinic rooms are booked as required.
· Training and supervising new starters within the team.
Manyleb y person
Application Form
Meini prawf hanfodol
- Experienced working in an office environment for at least 1 year
- Ability to work in a team
- Strong verbal and written communication
- Customer service skills
- Attention to detail
- Knowledge of MS, WORD and Outlook
- Reliable and Dependable
- Willingness to learn and adapt to challenging environments
- Excellent organisitional skills
- Confident phone manner
- Team player
Meini prawf dymunol
- A levels or equivalent
- Previous administration / admin support experience
- A background in psychology and/ or working in mental health services
- A keen interest in supporting and empowering neurodiverse individuals
Application form and interview
Meini prawf hanfodol
- Positive attitude towards work
Meini prawf dymunol
- Demonstration of problem-solving
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Mr James Chambers
- Teitl y swydd
- Neurodevelopmental Service Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01223813838
- Gwybodaeth i gefnogi eich cais
Megan Beaumont - Team Leader
Rhestr swyddi gyda Wellbeing yn Gwasanaethau gweinyddol neu bob sector