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Job overview

Telecomms Support Technician.

Working with IP Telephony and DX Telephone technologies across both Hull University Teaching Hospitals NHS Trust and Northern Lincolnshire and Goole NHS Foundation Trust.

The post holder will be required to manage and support critical communication technologies across the NHS Humber Health Partnership for Hull University Teaching Hospitals NHS Trust and Northern Lincolnshire and Goole NHS Foundation Trusts. You will be required to have experience of analogue and digital telecommunications.

Technologies in use include traditional DX and IP Telephony systems along with supporting systems such as IP Telephony, contact centre systems, call logging, paging,  directory services and call recording.

As a member of the ICT team based at Hull University NHS Trust you will undertake implementation of new telephony systems supporting our move from our legacy systems to new technologies and working with third parties as required. 

You will act as an escalation point for Telecommunication incidents and provide specialist advice and knowledge to support our ICT services as well as leading change and managing telecommunication requests.

Main duties of the job

Responsible for maintenance of physical assets for department/ service

· To undertake, and be responsible for, the maintenance of the following critical equipment in their specialist areas:

Telephone Exchanges

Call logging system

Voicemail System

IP Telephony

Fax machines

Co-ordinate analogue phone replacement (job management) and

distribution of wiring and handsets

·    Responsible for maintaining all stock (telephone handsets, office stationery, etc.)

·    At appropriate levels, re-ordering as required.

·    Responsible for re-charging for telecoms services provided to

     departments and individuals in residence

Working for our organisation

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.