Job summary
Employer heading
Senior Administrator
Band 3
Job overview
We are looking for a Senior Administrator to join the Typing and Patient Tracking Team at the Dermatology team at Castle Hill Hospital .
As a Senior Administrator, you will support the administration team to manage the end to end clinical administrative processes associated to the patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, for our patients and customers .
The work is varied and demanding with an emphasis on accuracy, adaptability and the ability to prioritise competing workloads. As a Senior Administrator you will be involved in the end to end patient pathway providing administrative support to our your line managers within Administration and the wider organisation.
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.
Main duties of the job
Our Senior Administrators play a vital role in the delivery of patient care via the management of the patients end-to-end pathway and supporting the wider team. Our roles are varied and challenging and your day to day duties may include;
- Clinic letter transcription
- Call handling
- Helping track our patients through their journey to ensure a great patient experience
With a starting salary of £22,816 per annum we offer excellent opportunities to progress within clinical administration.
Although previous administration experience would be helpful, we are first and foremost looking for individuals with a passion to work in a health care setting and those with a 'can do' attitude. Candidates should possess the following skills;
- Communication to support our patients
- Patient focused attitude
- Empathy
- Friendly & Welcoming
The successful candidates will join a friendly and supportive team that values the contribution of all staff with excellent training packages.
Should you wish to discuss our Senior Administrator position further, please get in touch.
At Hull University Teaching Hospitals our staff are the most valuable resource we have and we are committed to creating a happy and healthy workforce who feel engaged, energised and fulfilled at work.
We’re looking for REMARKABLE PEOPLE to work in this EXTRAORDINARY PLACE.
Hours of the post are Monday to Friday, 08:30am to 5:00pm with a 1 hour unpaid break.
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Detailed job description and main responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Person specification
Qualifications / exp
Essential criteria
- GSCE - Maths & English
- Excellent keyboard skills
Desirable criteria
- NVQ L3 or equivalent
Experience
Essential criteria
- Experience of providing a service to patients or customers
- Experience of using electronic systems
- Experience of Microsoft Office products
- Working knowledge within the General Data Protection Regulations 2018
- Team Working
Desirable criteria
- Previous NHS administration experience
- Experience of conflict resolution
Skills
Essential criteria
- Good Organisational skills
- Ability to prioritise own workload
- Team working
- Knowledge of clinical pathways
- Ability to communicate effectively using a variety of media
- Proven experience of working to deadlines
- Problem solving abilities and use of own initiative.
- Proactive and able to work on own initiative
Desirable criteria
- Knowledge of Lorenzo
- Ability to prioritise and allocate the team workload.
- Knowledge of Medical Terminology
Documents to download
Further details / informal visits contact
- Name
- Julie Whitby
- Job title
- Hub Manager
- Email address
- [email protected]
- Telephone number
- 01482 624360
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