Detailed job description and main responsibilities

Main duties by factor:

Communications and Relationship skills 

• Actively involved in the smooth running of the Children and Young Person’s Day Unit under the direction and supervision of qualified nursing staff.
• Work as part of a team ensuring effective communication with all health care professionals within the clinical team and across all disciplines.

• Ensure telephone enquiries are managed sensitively and appropriate action initiated.
• Provide excellent customer care skills to ensure patients come first.

Analytical and Judgemental skills

• Ensure that best practice care is delivered.

Planning and Organisational skills 

• Provide support for the nursing, clerical and medical staff by admitting and discharging
  patients on the careflow system, booking appointments, tracing notes, filing reports, preparing patient case notes and photocopying

Patient/ Client Care 

• To ensure children and their families receive high quality clinical care and a positive patient experience, having regard for their customs, religious beliefs and doctrines.
• Recognise and avoid situations that may be detrimental to the health and well being of the individuals.
• To act as an advocate for patients within the department, to ensure a patient orientated approach to the delivery of care and to meet standards within the NHS Plan and other relevant guidelines.
• Provides support and assistance to professionals in the implementation of plans of care for individual patients.
• Participating in meeting the needs of the child and their family and the needs of the service in accordance with agreed standards

Policy and Service Development Implementation 

• Working with the manager/nursing team/medical team in maintaining and collecting data for essential bench marking purposes.
• Be aware of and work in accordance with the policies, procedures and philosophy of the
• Be competent in contacting social worker/health visitor when concern is raised about non-attendance as appropriate.
• Be aware of the Trusts Safeguarding procedures, reporting any concerns to a senior member
  of the team.

Financial and Physical Development (inc. equipment, stock etc) 

• Keep patient areas pleasant, clean, safe and tidy.
• Ensure that CYPDU has appropriate equipment available for the smooth running of the service. Collect, clear and clean equipment as required.
• Keep storage areas in good order.
• Organise repair and maintenance of equipment within CYPDU as required.
• Assisting with the  maintenance  of  supplies  and  stock  levels,  liaising  with the  relevant

Human Resources (Inc. developing and delivering training) 

• Involved with the induction, supervision and training of Band 2 HCA’s, volunteers, student nurses and medical students.
• To act as a role model for your peers
• To provide support to junior colleagues

Information Resources 

• Document written evidence of care
• Be aware of Information Governance and maintain the confidentiality of information about patients, staff and other health care professionals.
• Assist both the medical and nursing teams with audits and collecting relevant details.
• Complete Datix as appropriate

Professional (not included in any of the above factors)

Staff are expected to demonstrate appropriate behaviours and attitudes that contribute to an

organisational culture where patients are at the heart of everything we do. This means being:

• Kind
• Friendly
• Respectful
• Professional
• A Team

For further information, please see the Job Description and Person Specification.