Job summary
- Main area
- Administrator
- Grade
- NHS AfC: Band 3
- Contract
- Secondment: 7 months (ending 31st January 2025)
- Hours
- Full time - 37.5 hours per week (can be discussed at interview, occasional Saturday working)
- Job ref
- 374-LC3724
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Conquest Hospital
- Town
- St Leonards on Sea
- Salary
- £22,816 - £24,336 per annum, pro rata
- Salary period
- Yearly
- Closing
- 29/07/2024 23:59
Employer heading
Fast Track Booking Co-ordinator
NHS AfC: Band 3
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
In the summer of 2020, the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
We provide safe, compassionate and high quality hospital and community care to over half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £650 million and we are the only integrated provider of acute and community care in Sussex. Our extensive health services are provided by over 8,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. Conquest Hospital and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’.
Our two acute hospitals have emergency departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services. Our centre for trauma services and obstetrics is at Conquest Hospital, while our centre for urology and stroke services is at Eastbourne DGH. At Bexhill Hospital we offer a range of outpatient, day surgery, rehabilitation and intermediate care services. At Rye, Winchelsea and District Memorial Hospital we offer outpatients, rehabilitation and intermediate services. At Uckfield Community Hospital we provide day surgery and outpatient care.
In the community, we deliver services that focus on people with long term conditions living well outside hospital, through our integrated locality teams working with district and community nursing teams. Community members of staff also provide care to patients in their homes and from a number of clinics, health centres and GP surgeries.
Job overview
An opportunity has arisen for a full time 37.5 hours per week person to join the outpatients appointment team as a Fast track Administrator. This position will be based at the Conquest hospital. The applicant will ensure that all Fast Track cancer referrals are managed in accordance with ESHT procedures and Department of Health cancer waiting times guidance.
Main duties of the job
The successful applicant will be working within a busy office and communicating daily with a range of internal and external customers including Clinicians, nurses, Administration staff and the General Public.
Working for our organisation
We are proud to provide ‘Outstanding’ care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact [email protected]
Person specification
Qualifications
Essential criteria
- Good general education to GCSE level including Maths and English
- IT skills: MS Office applications
- NVQ level 3 or proven equivalent experience and knowledge
Desirable criteria
- ECDL or IT qualification equivalent
Experience
Essential criteria
- Previous experience of undertaking a wide range of administration work
- Experience and understanding of a PAS system or similar (patient administration system)
- Experience of dealing with difficult/ sensitive/ confidential situations
- Experience of working in a busy environment
Desirable criteria
- Trained on Elan Capula’s PAS system
- Customer care skills and experience, preferably within a healthcare environment
- Previous experience of working as an administrator within the NHS
Skills
Essential criteria
- Keyboard, windows and mouse skills
- Medical Terminology
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sarah Mohammed
- Job title
- Elective Bookings Manager for Medicine
- Email address
- [email protected]
- Telephone number
- 0300 131 4500
- Additional information
Extension number: 774165
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