Job summary
- Main area
- Maternity Services
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 279-6401582-JUL24
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- Princess Royal Hospital / Royal Sussex County Hospital
- Town
- Haywards Heath / Brighton
- Salary
- £35,392 - £42,618 per annum
- Salary period
- Yearly
- Closing
- 01/08/2024 23:59
Employer heading
Maternity Patient Access Manager
Band 6
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
An exciting opportunity has arisen for a motivated, experienced and enthusiastic Patient Access Manager to lead our Admin and Clerical Team in the Maternity Departments across Princess Royal Hospital & Royal Sussex County sites.
This Access manager post requires significant experience handling complex data alongside operational staff management. The post requires management and improvement of Maternity pathways, ensuring the admin team support clear communication between referrers and the Maternity teams.
You will be required to be proactive, problem solve and take initiative to support efficient Maternity services.Effective communication skills are essential alongside the ability to manipulate complex data.
You will need to be a flexible team player, able to re prioritise yours and your team’s workload at short notice to support services facing constantly changing priorities.
The core hours are 08:00 - 16:00, 08:30 - 16:30, or 09:00 - 17:00 Monday - Friday.
Main duties of the job
This role will provide Leadership to the administration teams providing Maternity bookings across two Acute Hospital sites as part of University Hospitals Sussex.
You will provide management support to the service, working in collaboration with Clinical and Operational management teams.
You will be responsible for utilisation of resources within the Maternity Department, ensuring all appointments are booked appropriately in accordance with Trust and NHS policy. You will ensure all staff are supported to provide the best service to our pregnant people within the available resources.
You will be expected to demonstrate excellent communication and teamworking skills, and proactively engage with various members of staff, both within Maternity and across the wider Trust.
You will be expected to manipulate complex data and continuous review of waiting lists.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.
Detailed job description and main responsibilities
See main job description for full details.
Role will be based at Princess Royal Hospital and Royal Sussex County with cross site travel required between the two base sites.
Be accountable for the delivery of high quality, effective and flexible patient access, clerical and administrative services for the Maternity Department.
Be responsible for the line management of the Booking and Reception teams. This will include the allocation of work, training and development, staff appraisal and recruitment & selection.
Be responsible for supporting the development and monitoring of the systems for collection, recording and use of patient demographics for use by University Hospitals Sussex staff for the monitoring of activity against contracted/commissioned work, to apply this information to waiting list management for the Department.
Work in collaboration with the Operational Manager and Clinical Leads in the access to Maternity services.
Person specification
Qualifications / Experience
Essential criteria
- Degree/diploma in business administration or equivalent experience
- Significant experience managing teams, recruitment and other HR processes
- Experience of working in fast paced, high Volume NHS environment
Skills
Essential criteria
- Experience of inter-organisational and inter-professional working and negotiating
- Knowledge of interpreting complex statistical data and report writing
Desirable criteria
- Experience of working in Maternity department
IT
Essential criteria
- Expert knowledge in NHS IT systems
- Report writing / Statistical analysis
EDI
Essential criteria
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role).
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Rossetter
- Job title
- Operational Manager - Women's Services
- Email address
- [email protected]
- Telephone number
- 07827897546
- Additional information
Please get in contact for an informal chat or tour of the departments or to meet the team.
List jobs with 279 University Hospitals Sussex NHS Foundation Trust in Administrative Services or all sectors