Job summary
- Main area
- Ward Clerk
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 374-JY893
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Conquest Hospital
- Town
- Hastings
- Salary
- £22,383 PA PRO RATA
- Salary period
- Yearly
- Closing
- 16/07/2024 23:59
Employer heading
Ward Clerk
NHS AfC: Band 2
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
In the summer of 2020, the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
We provide safe, compassionate and high quality hospital and community care to over half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £650 million and we are the only integrated provider of acute and community care in Sussex. Our extensive health services are provided by over 8,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. Conquest Hospital and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’.
Our two acute hospitals have emergency departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services. Our centre for trauma services and obstetrics is at Conquest Hospital, while our centre for urology and stroke services is at Eastbourne DGH. At Bexhill Hospital we offer a range of outpatient, day surgery, rehabilitation and intermediate care services. At Rye, Winchelsea and District Memorial Hospital we offer outpatients, rehabilitation and intermediate services. At Uckfield Community Hospital we provide day surgery and outpatient care.
In the community, we deliver services that focus on people with long term conditions living well outside hospital, through our integrated locality teams working with district and community nursing teams. Community members of staff also provide care to patients in their homes and from a number of clinics, health centres and GP surgeries.
Job overview
The post holder’s primary focus will be the timely handling of
reception duties and interaction with members of the public and
colleagues. Responding to and taking action to resolve queries
with pace and tact. Responsible for ensuring patient records
are available and electronic patient tracking systems are kept
up to date in line with Trust policy.
Main duties of the job
As a core member of the team the post holder will provide a
comprehensive and quality administrative and clerical function
to support the smooth day to day running of the clinical area.
The post holder will be conscientious and work calmly under
pressure with a flexible approach. Using initiative to prioritise
workload with efficiency, accuracy and care. The post holder
will be polite and caring with strong interpersonal skills to
manage situations including those of a challenging nature.
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Detailed job description and main responsibilities
For any further questions or queries, please contact the appointed manager on the contact details provided.
Person specification
Qualifications
Essential criteria
- Good general education including English and Maths GCSE grade C or above, or equivalent level of knowledge and experience
Desirable criteria
- Evidence of personal development
- Recognised relevant qualification such as: customer service, administration, secretarial, IT (e.g. ECDL)
Experience
Essential criteria
- Previous clerical/administration experience in a busy environment
- Experience of keeping accurate record keeping and filing systems
- Customer care/service
Desirable criteria
- Previous experience of working in the NHS or other healthcare setting
Skills
Essential criteria
- Ability to work to own initiative and as part of a team
- Accurate and methodical, able to prioritise and adapt to change
- Work calmly under pressure
- Strong interpersonal skills. Acting with patience and tact
- Effective communicator with patients, relatives, carers, the general public and colleagues.
Desirable criteria
- Familiarity with relevant NHS terminology and systems.
- Hospital computer systems such as Nervecentre, PAS
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Daphne Carew
- Job title
- Matron
- Email address
- [email protected]
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