Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent: Cross site working on rotation Bexhill, Eastbourne, Conquest.
- Hours
- Full time - 37.5 hours per week (Monday to Friday 09:00 - 17:00)
- Job ref
- 374-LC3924
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Conquest Hospital
- Town
- Hastings
- Salary
- £25,147 - £27,596 per annum, pro rata
- Salary period
- Yearly
- Closing
- 23/07/2024 23:59
Employer heading
Booked Admissions Elective care co-ordinator
NHS AfC: Band 4
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
In the summer of 2020, the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
We provide safe, compassionate and high quality hospital and community care to over half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £650 million and we are the only integrated provider of acute and community care in Sussex. Our extensive health services are provided by over 8,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. Conquest Hospital and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’.
Our two acute hospitals have emergency departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services. Our centre for trauma services and obstetrics is at Conquest Hospital, while our centre for urology and stroke services is at Eastbourne DGH. At Bexhill Hospital we offer a range of outpatient, day surgery, rehabilitation and intermediate care services. At Rye, Winchelsea and District Memorial Hospital we offer outpatients, rehabilitation and intermediate services. At Uckfield Community Hospital we provide day surgery and outpatient care.
In the community, we deliver services that focus on people with long term conditions living well outside hospital, through our integrated locality teams working with district and community nursing teams. Community members of staff also provide care to patients in their homes and from a number of clinics, health centres and GP surgeries.
Job overview
We are looking for two enthusiastic and flexible team members to join the Booked Admissions Office site based at the Conquest hospital with a rotation of cross site working, between Eastbourne and Bexhill. Working at our Bexhill site every Friday.
This is an exciting opportunity for applicants who have strong organisational skills, adaptability in a fast-paced environment and strong communication skills. The successful applicants will be able to manage their own workloads whilst also working alongside a diverse team.
Main duties of the job
Duties will include being responsible for the booking of both day case and inpatient elective surgical admissions, as well as being the first point of contact for our patients and staff with a vast range of theatre or admission queries. You will be responsible for having regular contact with patients on the Patient Tracking List whilst also arranging Pre assessment clinics, supporting the transfer of patients from other Trust providers or private sector.
You will be responsible for booking surgical operating lists in line with the Trust Referral to Treatment Access and Management Policy and Cancer access policy.
Working for our organisation
We are proud to provide ‘Outstanding’ care and be a great place to work
We provide safe, compassionate and high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
- Educated to GCSE (or equivalent) to include English and Maths Grade C or above
- A Level / NVQ 3 (or equivalent) Administration or Customer Service
- Additional training and skills to diploma level in IT
Desirable criteria
- Waiting list management experience
Experience
Essential criteria
- Use of electronic patient record systems such as PAS
- Previous NHS/waiting list administration experience
- Previous experience in dealing with members of the public.
- Experience using specialist IT applications in the workplace
Desirable criteria
- Previous experience dealing with distressed/upset/angry people
Skills / Knowledge / Abilities
Essential criteria
- Accurate keyboard skills
- Understanding of appointment systems
- Able to work independently and within a team
- Effective time management skills
- Ability to prioritise workload in times of conflicting demands
- Maintain discretion and confidentiality and ensure professionalism at all times
Desirable criteria
- Understanding of diagnostic and operative procedures
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Michelle Bumpus
- Job title
- Elective Care Booking Manager
- Email address
- [email protected]
- Telephone number
- 07813401910
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