Job summary
- Main area
- Community Nursing
- Grade
- 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 374-CF3133
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- St Marys House
- Town
- Eastbourne
- Salary
- £24,071 - £25,674 per annum, pro rata
- Salary period
- Yearly
- Closing
- 10/12/2024 23:59
Employer heading
Community Team Administrator CHIC
3
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
In the summer of 2020, the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
We provide safe, compassionate and high quality hospital and community care to over half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £650 million and we are the only integrated provider of acute and community care in Sussex. Our extensive health services are provided by over 8,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. Conquest Hospital and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’.
Our two acute hospitals have emergency departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services. Our centre for trauma services and obstetrics is at Conquest Hospital, while our centre for urology and stroke services is at Eastbourne DGH. At Bexhill Hospital we offer a range of outpatient, day surgery, rehabilitation and intermediate care services. At Rye, Winchelsea and District Memorial Hospital we offer outpatients, rehabilitation and intermediate services. At Uckfield Community Hospital we provide day surgery and outpatient care.
In the community, we deliver services that focus on people with long term conditions living well outside hospital, through our integrated locality teams working with district and community nursing teams. Community members of staff also provide care to patients in their homes and from a number of clinics, health centres and GP surgeries.
Job overview
An exciting opportunity has arisen in the District Nurse Administration Team, and we're looking for enthusiastic and motivated individuals to join our welcoming team as Administration Support Officers. The successful candidates will be based in Eastbourne, St Mary's House (cross site working at Hailsham and Seaford).
We are looking for candidates who possess a strong willingness to learn, relish challenges, and exhibit the ability to work independently as well as part of a collaborative team. Candidates who are committed to improving patient services, with excellent communication skills, in a dynamic and bustling environment.
You'll work alongside colleagues, making sure the District nursing visits and appointments flow smoothly, while helping maintain an efficient and effective administration service.
You will be employed within the broader scope, which encompasses District Nursing, Bladder & Bowel, and the Frailty Service.
Please note that our service operates seven days a week (Including Bank Holidays), and weekend work on a rotating basis is part of the role. There may also be cross-site work, so being a car user is necessary.
The core service hours are from 08:00 to 18:00.
30 hours - 37.5 hours considered.
Main duties of the job
We're in search of someone who can thrive in a busy office setting. The role involves a variety of tasks:
• Inputting patient referrals into our electronic patient record system (SystmOne)
• Answering phone calls
• Organising patient information packets
• Making outgoing calls to update patients on their District Nurse visits
• Managing the sickness phone for the service
• Onboarding for new starters (getting systems in place, uniform and equipment)
If you have the ambition, skills, and commitment, we're here to offer you the encouragement and chances to help you reach your career aspirations. Every member of our team is highly valued and given the support they need, as each one plays a crucial part in our success.
You will need:
• A true passion to work in Community Care
• A positive, can-do attitude
• A flexible approach
• A willingness to learn
• Commitment to your own development
Interview dates TBC
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Education
Essential criteria
- Good standard of general education, to GCSE grade C or equivalent, including Maths and English
- NVQ3 in Administration or proven equivalent experience
- Able to undertake further training required for role
Desirable criteria
- ECDL or alternative IT qualification
Experience
Essential criteria
- Experience of general office duties in NHS or similar large complex organisation.
- Experience of dealing with people.
- Experience of clinical record systems
Desirable criteria
- Experience of reception work in a clinical environment
Skills / Knowledge / Abilities
Essential criteria
- Demonstrate an understanding of the role as described in the job description
- Good keyboard and IT skills including knowledge of Microsoft Office – Word, Excel and Outlook
- IT skills for data entry and recall
- Effective interpersonal, organisation and team work skills.
- Effective communication skills
- Motivated
- Ability to learn and develop new skills and abilities.
- Ability to cope under pressure.
Desirable criteria
- Advanced IT skills
- Trained on NHS data collection systems.
Other
Essential criteria
- Reliable work record
- Able to work shifts/hours as job required
- Ability to travel easily between bases
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
Documents to download
Further details / informal visits contact
- Name
- Deborah Brett
- Job title
- Operational Support Office EHS
- Email address
- [email protected]
- Telephone number
- 07483 963652
- Additional information
Vicki Holland
Clinical Administration Team Lead [email protected]
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