Job summary
Employer heading
Clinical Secretary Gastroenterology
NHS AfC: Band 3
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
In the summer of 2020, the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
We provide safe, compassionate and high quality hospital and community care to over half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £650 million and we are the only integrated provider of acute and community care in Sussex. Our extensive health services are provided by over 8,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. Conquest Hospital and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’.
Our two acute hospitals have emergency departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services. Our centre for trauma services and obstetrics is at Conquest Hospital, while our centre for urology and stroke services is at Eastbourne DGH. At Bexhill Hospital we offer a range of outpatient, day surgery, rehabilitation and intermediate care services. At Rye, Winchelsea and District Memorial Hospital we offer outpatients, rehabilitation and intermediate services. At Uckfield Community Hospital we provide day surgery and outpatient care.
In the community, we deliver services that focus on people with long term conditions living well outside hospital, through our integrated locality teams working with district and community nursing teams. Community members of staff also provide care to patients in their homes and from a number of clinics, health centres and GP surgeries.
Job overview
Are you:
- Organised?
- Positive?
- Empathetic?
- Reliable?
- Solution focussed?
- IT literate
- Motivated to support the NHS?
Do you have:
- Customer service experience?
- A good work ethic?
- A “can do” attitude?
- Initiative?
- A passion to improve patient experience?
- A sense of accountability?
As a Clinical Secretary in the Gastroenterology Department you will play a vital role in supporting clinicians to achieve exemplary patient care. If you enjoy variety in a fast-paced environment wish to be part of a team striving to make a difference and have the ability to work under pressure at times and you can answer “yes” to the above then we want to hear from you. Due to the nature of the speciality this is a particularly fast paced role.
The successful candidate will need to deal with patients, clinicians & other staff members, ensuring high levels of customer service and attention to detail. You will have regular interaction with the secretarial management team & the departmental service manager. It is essential that you are able to demonstrate good interpersonal, verbal & written skills & have a "can do" attitude.
This is a fixed term contract up to 12 months/secondment opportunity considered
Main duties of the job
You will have a good level of IT literacy as you will be using multiple software packages. You will be empathetic, efficient, hardworking & resilient.
This role will keep you both challenged & busy as you work closely with colleagues to support the clinical team of Consultants, junior doctors & specialist nurses.
Potential applicants should ensure they evidence the skills listed above in their application.
In return we offer our employees:
- Training & development including paid apprenticeships leading to valuable qualifications
- Career progression opportunities
- 27 days paid annual leave plus bank holidays rising to 33 days with continued service
- Contributory pension scheme
- Flexible working patterns
The Trust is an equal opportunities employer & believes in treating everyone with dignity & respect. We encourage applications from all sectors of the community. We are committed to the health & wellbeing of our staff & we have a number of initiatives which promotes our supportive & inclusive approach to staff health & wellbeing, career development & benefits.
Still not sure? Drop an email to [email protected] who can answer any queries you may have
Working for our organisation
We are proud to provide ‘Outstanding’ care and be a great place to work.
At East Sussex Healthcare NHS Trust (ESHT) we provide safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex or visiting our local area. We are one of the largest organisations in East Sussex with an annual income of £476 million and we are the only integrated provider of acute and community care in Sussex. Our extensive health services are provided by over 7000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex and in people’s own homes.
In 2020 the Care Quality Commission (CQC), the health and care regulator, rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. Our acute hospital at Hastings and our Community Services are also rated ‘Outstanding’. Our acute hospital at Eastbourne is rated ‘Good’.
In the summer of 2020, the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
- Evidence of good general education to GCSE Grade C or above, including Maths and English
- IT training on office software packages
- NVQ3 Business & Administration or equivalent
- Proficient in using patient record systems
Desirable criteria
- NVQ 4 in administration or equivalent
- ECDL
Experience
Essential criteria
- Good level of recent secretarial experience in a busy office environment
- Maintaining records
Desirable criteria
- NHS experience
- Previous experience working in a medical secretarial capacity
Skills
Essential criteria
- Excellent communication skills, both written and verbal, to communicate with, co-ordinate and liaise with a multidisciplinary team
- Experience of using various IT systems
- High level literacy skills
- Proactive, self-motivated and with a positive approach to work
Desirable criteria
- Proven organisational skills
- Flexible approach
Documents to download
Further details / informal visits contact
- Name
- Courtney Mays
- Job title
- Senior Clinical Administration Manager
- Email address
- [email protected]
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