Job summary
- Main area
- Booking Clerk
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: Other
- Hours
- Full time - 37.5 hours per week
- Job ref
- 374-KN145
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Eastbourne
- Town
- Eastbourne
- Salary
- £23,615 per annum, pro rata
- Salary period
- Yearly
- Closing
- 10/03/2025 23:59
Employer heading
MSK Therapies - Booking Clerk
NHS AfC: Band 2
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Recently the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
Job overview
We are looking for a friendly and approachable individual to work as a Booking Clerk within our Physiotherapy Administration Team.
This post will be based at Eastbourne DGH although the successful applicant will also be required to cover reception duties at our community sites at within East Sussex.
You will need to work on a shift pattern which may involve some 7:30 am starts and 5:30 pm finishes.
Main duties of the job
The role will involve supporting our reception desks across Sussex; and also dealing with queries and processing referrals in our Central Booking Office ensuring the best possible care.
Working for our organisation
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
- Good general education to GCSE Grade C or above, with English and Maths
- Typing / text processing / data entry skills to RSAII or equivalent OR Administration NVQ2 or equivalent skills
- Knowledge of Microsoft Office Packages including IT skills in excel, word processing (typing) and data entry
Desirable criteria
- ECDL or other recognised IT qualification
- Qualification in use of Microsoft Office Packages
Experience
Essential criteria
- Good understanding of office procedures and general clerical experience
- Must be used to working in busy environment with a variety of different people
Desirable criteria
- Experience of Computerised Booking Systems
- Proven experience of working in a busy Reception
Skills/Knowledge/Abilities
Essential criteria
- Excellent telephone manner and communication skills both verbally and written
- Good IT skills
- Good organisational skills
- Ability to work both in a team and unsupervised
Desirable criteria
- Ability to undertake work of a repetitive nature
- Knowledge of basic medical terminology
- Prior use of eSearcher, SystmOne, EXCEL
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Liam Trelawny
- Job title
- MSK Therapy Services - Bookings Manager
- Email address
- [email protected]
- Telephone number
- 0300 13 14 770
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