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Job overview

The post holder will provide a full range of administrative & technical duties to support Human Factors and Simulation working closely with other IE Administration Colleagues, Service Managers and Workforce informatics team etc. The post holder is expected to be fully involved in the provision of our simulation service

·       To provide secretariat/administrative support to the Simulation and Human Factors Manager.

·       To be responsible for booking specific simulation/human factors training courses

·       To help maintain the services database.

·       To develop and maintain an efficient customer service focus that will support the busy demands of this service.

·       To assist with mobilisation working with the IE Simulation and Human Factors Team

·       Support in the provision of Simulation Technical Services

They will provide the administrative support both on the development of internal and external training function including the development of a full and comprehensible Human Factors and Simulation programme, managing and prioritising the work of the Simulation and Human Factors Service, their own workload and co-ordinating their own diary.

Main duties of the job

·       To be the first point of call for visitors attending the Simulation centre and deal with their enquiries, i.e., tutors and/or candidates, directing them to relevant course and assisting with their requirements regarding room allocation and facilities needed on day in accordance with programme.

·       Managing diary conflicts and agree diary appointments and scheduling meetings to ensure the most effective use of the Human Factors /Simulation Team and Simulation Faculty Members time in relation to the Trust’s activities and priorities.

·       To open mail/e-mail communication and action as appropriate.

·       To be prompt, efficient and courteous in dealing with telephone enquiries and to deal with them accordingly.

·       To behave in a professional manner during patient contact from time to time, dealing with them patiently and sensitively and maintaining confidentiality at all times.

·       To assist all Training Programme Directors, Education/Simulation Fellowes, Simulation and Human Factors Trainer & Manager during all training sessions generally and be responsible for collating attendance registers and evaluation forms.

·       To assist during training courses, i.e., providing teaching materials when necessary and support/assistance regarding power-point presentations and practical sessions.

Working for our organisation

We are proud to provide ‘Outstanding’ care and be a great place to work

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by  7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.

In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.

In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.