Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 20 hours per week
- Job ref
- 279-6643508-NOV24
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- Chichester Hospital
- Town
- Chichester
- Salary
- £24,071 - £25,674 Per annum pro rata
- Salary period
- Yearly
- Closing
- 29/11/2024 08:00
Employer heading
Administrator - Dietitians Department
Band 3
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
Band 3 Administrator - Dietitians Department, St Richard's Hospital, Chichester
20hrs per week
This post is part of the administration team within the Dietitians Department at St Richards Hospital, Chichester.
Main duties of the job
Alongside your colleagues, you will provide audio typing for the Dietitians clinic letters, arrange patients appointments, speak to patients over the phone and provide administrative support to the Dietitians Department.
You will be qualified to RSA 3 or equivalent, be skilled in audio and copy typing, have a good knowledge of office practice, have an excellent telephone manner, good verbal and written communication skills, a good command of English and the ability to develop effective working relationships and work as part of a team.
if you are interested in this post, we encourage you to contact us to discuss further
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex
Detailed job description and main responsibilities
Answer incoming telephone calls and enquiries into the department, in a
professional, friendly, helpful and polite manner
Communicate messages to the Dietitians and other colleagues in an accurate and timely manner using message recording systems
Check the answer phone regularly and deal with enquiries or write up accurate messages
Make telephone calls to other departments, outside agencies and patients, as requested
Liaise with patients and families, Carers, Doctors, Nurses, Therapists,
colleagues and other administration staff.
Person specification
Qualifications
Essential criteria
- RSA 3 or experience to RSA equivalent
- GCSE or equivalent English language and Mathematics
Desirable criteria
- Qualification in using Microsoft Office Programmes
Knowledge, Training and Experience
Essential criteria
- Audio and Copy typing
- Knowledge of office practice and administrative processes
- Knowledge of Microsoft Office – Word and Excel
- Previous NHS experience
Desirable criteria
- Knowledge of drug names and medical terminology
- Knowledge of patient management systems such as Careflow
Communication and Relationship Skills
Essential criteria
- Good verbal and written communication skills
- Good command of English
- Ability to develop effective working relationships and work as part of a team
- Good telephone manner
Analytical and Judgmental
Essential criteria
- Able to accept fast changing priorities
- Ability to identify and analyse problems and offer solutions
Planning and Organisational
Essential criteria
- Ability to collate, organise and respond effectively to information
- Excellent organisational skills
- Works accurately
Physical Skills
Essential criteria
- Competent keyboard skills
Personal
Essential criteria
- Self-motivated, enthusiastic, a good team player
Desirable criteria
- Willingness to work occasional flexible hours
Equality, Diversity & Inclusion
Essential criteria
- Evidence of having championed diversity in previous roles (as appropriate to role)
- Evidence of having undertaken own development to improve understanding of equalities issues
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rebecca Mapson
- Job title
- Principal Dietitian
- Email address
- [email protected]
- Telephone number
- 01243 831498
- Additional information
Or contact the Admin Team on 01243 831498
List jobs with 279 University Hospitals Sussex NHS Foundation Trust in Administrative Services or all sectors