Job summary
- Main area
- Portering
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: Bank posts also available
- Hours
- Full time
- Flexible working
- Other
- Job ref
- 279-6366545-JUL24
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Sussex County Hospital
- Town
- Brighton
- Salary
- £22,383 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 29/07/2024 23:59
Employer heading
Helpdesk Operative
NHS AfC: Band 2
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
University Hospital Sussex Foundation NHS Trust provides General Hospital Services to Brighton and Hove, West Sussex, the West of East Sussex and Mid Sussex and more specialised tertiary services across the southeast of England.
Our ambition is to be known for the quality and safety of our clinical services and for treating our patients, their families and each other with kindness and compassion
We will have succeeded if our patients feel we have done the best we can do by them and our staff feeling their contribution is recognised and valued.
As the regional teaching hospital, we work with our partner medical school and the KSS Postgraduate Deanery to undertake research and to educate and train current and future NHS staff.
Main duties of the job
An exciting opportunity has arisen to join a motivated, dedicated team of Help desk Operatives at the Royal Sussex County Hospital.
The successful candidate will be an essential part of the hospital team. They will take calls from all areas of the hospitals liaising with Team Leaders, Department Heads, Coordinators and Supervisors. Their primary aim is the welfare of our patients, visitors and staff ensuring a high quality, prompt and efficient service. They will work as a dispatcher, accurately recording information on the computer and communicating in a timely clear manner via radio, telephone and in writing. Operatives will be expected to undertake duties within the wider Soft FM team which will provide them with insight into roles within the services giving a greater understanding making them an effective Operative, training will be provided.
Working for our organisation
At UH Sussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Detailed job description and main responsibilities
Successful candidates will be reliable, flexible, and good team players who possess good interpersonal and communication skills. Each will have a proven track record of delivering a high-quality service and be able to exhibit courtesy and efficiency to patients, visitors and users at all times.
Bank Shifts will be considered
Person specification
Experience
Essential criteria
- Previous Experience of a Help Desk Operative or Receptionist using Telephones
- Clearly spoken and understanding of the English Language - Good Communication Skills
Desirable criteria
- Good Interpersonal Skills
- Previous Experience working with the Public
Equality, Diversity, and Inclusion
Essential criteria
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lee Shephard
- Job title
- Senior Duty Manager - Porters
- Email address
- [email protected]
- Telephone number
- 01273 696955
- Additional information
-
Ext 63250
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