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Job summary

Main area
Adult Learning Disabilities
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Mon - Fri, between hours of 8am and 5pm)
Job ref
346-TSL-015-24-B
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
ALD North Tees Community Team
Town
Stockton
Salary
£22,816 - £24,336 per annum
Salary period
Yearly
Closing
30/07/2024 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Community Team Secretary/Administrator

NHS AfC: Band 3

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

An opportunity has arisen to recruit an experienced and highly motivated Clinical Team Secretary within the Adult Learning Disabilities Service. This is a permanent, full time post, working Monday to Friday between the hours of 8am and 5pm. The successful candidate will work within ALD North Tees Community Team, covering both Hartlepool and Stockton with bases in each area, with the expectation of flexibility in relation to providing cover across both Team bases and for the occasional cover across other sites if required.

 

Main duties of the job

Applications are invited from individuals who work accurately under pressure, can be flexible and is a good team member in addition to being suitably qualified for the post of Band 3 Community Team Secretary/ Administrator.  

As part of the community team,  the successful applicant will provide a comprehensive administrative and secretarial support to all members of the multi-disciplinary team.  The post holder will  first point of contact for service users, family and carers, responding to a range of 
enquiries or concerns over the telephone., in addition to  dealing  with enquiries to the community team, from GPs and other professionals, 
taking action where necessary and ensuring messages are communicated 
accurately to relevant personnel and in an appropriate and timely manner.

Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential.

The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information.

Working for our organisation

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

 

 

Detailed job description and main responsibilities

Please refer to the attached job description for further detailed information regarding the role and main responsibilities. 

Additional contact details :- 

Anne Shanks

Community Team Manager

[email protected]

01642 368555

 

Person specification

Qualifications

Essential criteria
  • Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale
  • ITQ Level 2 or equivalent or willingness to work towards
  • Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above

Experience

Essential criteria
  • Significant secretarial/administrative experience
Desirable criteria
  • Secretarial/administrative experience in a clinical environment
  • Experience of participation in service and quality improvement and initiatives
  • Experience of training/supervising junior administrative staff

Knowledge

Essential criteria
  • Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
  • Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook).
  • Understanding of confidentiality and the associated legal and policy requirements.
Desirable criteria
  • Working knowledge of medical/psychological terminology.

Skills

Essential criteria
  • Copy type and transcribe accurately from audiotape and/or shorthand, at a minimum speed of 50 wpm.
  • Input data accurately / efficiently
  • Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
  • Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
  • Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
  • Work on own initiative, prioritise work and consistently meet deadlines.
  • Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.

Employer certification / accreditation badges

We are a Living Wage EmployerApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Maureen Young
Job title
Medical Secretary/ Admin Lead
Email address
[email protected]
Telephone number
01642 368555
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