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Job summary

Main area
Elective Waiting List Booking Team
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 30 hours per week (Monday - Friday 9.00 - 4.00pm)
Job ref
345-COR6348932-A
Employer
North Tees and Hartlepool NHS Foundation Trust
Employer type
NHS
Site
University Hospital of North Tees
Town
Stockton
Salary
£22,383 per annum pro rata
Salary period
Yearly
Closing
Today at 23:59

Employer heading

North Tees and Hartlepool NHS Foundation Trust logo

Elective Booking Clerk

NHS AfC: Band 2

We are on a continuous journey of improvement and transformation , however our main priority is, and always will be, providing safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. If you share our passion then apply for this opportunity and help us make our patients’ experience the best it can possibly be.

With a budget of around £365m, three hospitals and 5,500 staff, North Tees and Hartlepool NHS Foundation Trust provides hospital-based services to the population of Hartlepool, Stockton on Tees and parts of East Durham and Sedgefield as well as community, therapeutic and screening to a wider population across Durham and Teesside.

Job overview

We are on a continuous journey of improvement and transformation , however our main priority is, and always will be, providing safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. If you share our passion then apply for this opportunity and help us make our patients’ experience the best it can possibly be.

With a budget of around £270m, three hospitals and 5,500 staff, North Tees and Hartlepool NHS Foundation Trust provides hospital-based services to the population of Hartlepool, Stockton on Tees and parts of East Durham and Sedgefield as well as community, therapeutic and screening to a wider population across Durham and Teesside.


 

Main duties of the job

An opportunity has arisen to appoint a Band 2 clerical officer within the Elective Inpatient Waiting List Booking Team.

We are seeking to recruit an enthusiastic and motivated person to work in this extremely busy department providing a high quality service. 

The post holder will be required to provide an efficient and effective administrative and clerical support service to internal and external users, working to strict deadlines whilst producing high quality, accurate and timely outputs to assist in patient care.

PLEASE NOTE this post may close early if sufficient applications are received

Working for our organisation

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

 We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.  Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

 We recruit for values and “Together we are North Tees & Hartlepool”

Detailed job description and main responsibilities

Working closely with Consultants to book their theatre lists.

Liase with patients to agree dates for their procedures.

Work with all internal colleagues to manage patients pathways.

Work alongside cancer trackers to book patients around their urgency for surgery and national guidance.

Work as part of a small team, within a very busy aread

Person specification

Qualifications

Essential criteria
  • Maths/English Grade 3/C or above
Desirable criteria
  • NVQ level 2 or IT qualification or equivalant

Experience

Essential criteria
  • Experience of working with the general public, face to face and telephone
  • Examples of working with different computer systems
Desirable criteria
  • Experience of working within the health care / NHS environment
  • Knowledge of medical terminology or equivalant
  • Experience of working in a busy office environment and being able to multi task

Skills / Aptitudes

Essential criteria
  • Ability to pay good attention to detail, be able to check and record data, over time identify anomolies, self check completed work
  • Demonstrate willingness to work as part of a team, be able to liase with different staff grades clearly and concise
Desirable criteria
  • Demonstrate a good knowledge of working with computer systems, show willingness to learn and be enthusiastic
  • Be proactive in contributing to service improvement

Disposition

Essential criteria
  • Ability to work under pressure, meet tight deadlines, deliver high quality work
  • Demonstrate a responsible, caring honest character and be able to answer the publics demands of what they expect from NHS
Desirable criteria
  • Show a keennes to learn and apply appropriate office working practices

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderDefence Employer Recognition Scheme (ERS) - Silverhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Dying to Work CharterStep into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Julie Roberts
Job title
Elective Booking Manager
Email address
[email protected]
Telephone number
01642 383562
Additional information

  Julie Roberts  01642 383562

 

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