Job summary
- Main area
- Communications and engagement
- Grade
- NHS AfC: Band 5
- Contract
- 12 months (Fixed term 12 months)
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 345-COR6466705-A
- Employer
- North Tees and Hartlepool NHS Foundation Trust
- Employer type
- NHS
- Site
- Cross site - University Hospitals Tees
- Town
- Middlesbrough, Stockton, Hartlepool and Northallerton
- Salary
- £28,407 - £34,581 pro rata per annum
- Salary period
- Yearly
- Closing
- 04/08/2024 23:59
Employer heading
Group Communications and Engagement Officer
NHS AfC: Band 5
Job overview
This is an exciting opportunity to provide communication and engagement support for University Hospitals Tees – a group partnership between North Tees and Hartlepool NHS Foundation Trust and South Tees Hospitals NHS Foundation Trust.
By working together the two trusts aim to deliver better healthcare services and improve patient care across the North East of England.
The trusts remain statutory entities in their own right, while they work in close partnership across both clinical and non-clinical services.
The post holder will work across all hospital group sites supporting the communication and engagement teams at both trusts and the hospital group project team.
Main duties of the job
The post holder will work across all hospital group sites supporting the communication and engagement teams at both trusts and the hospital group project team.
The role will help showcase the key advantages of the group model, including the shared vision and values, collaborative working and shared leadership team.
The role will also be responsible for developing and implementing communication strategies to engage with both internal staff and external stakeholders to share and explain the advantages of the group model and news from the group as it develops and grows over the coming few months.
It will involve having the skills to understand and present complex and potentially sensitive information and do so while using persuasion and negotiation skills. This post holder will need to make decisions about how to present messages to internal and external audiences, and which communication tool to use to do this to best effect.
The role will also involve excellent written skills, organisation, and the ability to create materials in a range of formats including for website, intranet, social media and other emerging media.
Among other requirements will be the need to organise and run engagement events, using excellent communication skills to interact with stakeholders such as staff, patient groups and local organisations.
Working for our organisation
University Hospitals Tees is a health and care group formed of North Tees and Hartlepool NHS Foundation Trust (NTHFT) and South Tees Hospitals NHS Foundation Trust. Our teams operate across four main hospital sites, with further community settings employing 15,500 staff across Teesside, North Yorkshire and parts of County Durham.
Patient safety is our absolute, number one priority and is reflected in everything we do. We expect every colleague, clinical or non-clinical, to always put our patients first.
We work in close partnership with a range of local and national organisations for the benefit of our patients. These collaborative relationships are critical for the success of our group model.
Staff members enjoy significant benefits such as unique NHS discount services (including retail, insurance and travel) and we pride ourselves on our commitment to the health and wellbeing of our colleagues.
You can learn more about the group and our work on our websites and on our active social media accounts.
Detailed job description and main responsibilities
The post holder will need excellent communications and relationship skills, analytical and judgement skills and the ability to plan and to organise.
Person specification
Qualifications
Essential criteria
- Educated to degree standard
Desirable criteria
- Professional qualification in communications or marketing and/or membership of a relevant professional body and/or relevant professional experience
Experience
Essential criteria
- Experience of a communications (public relations) or marketing role
- Experience of using intranets, websites and social media as communications tools.
- Experience of dealing with journalists and media relations.
- Experience of producing communications campaigns and content.
Desirable criteria
- Experience of producing communications campaigns and content for patients and carers.
- Experience of working within NHS or other public sector organisation.
- Experience of communicating and engaging stakeholders during a period of significant change
Knowledge
Essential criteria
- Excellent writing and editing skills, including the ability to tailor content and format to different audience needs.
- Demonstrable skills in building and maintaining positive working relationships with a range of stakeholders
- Ability to work without direct supervision and prioritise own workload
- Proven organisational skills IT skills including content management systems, spreadsheets and databases
- Problem solver, with good analytical skills
- Skills in use of a range of software (including design, social media and web tools)
- Design and creative skills
- Up to date knowledge of current communication channels (including digital and social media) and how to use them effectively
- Event planning and delivery
- Hosting engagement events
Skills
Essential criteria
- Able to work in accordance with the group’s values and behaviours
- Committed to continual quality and service improvement
- Committed to promoting a positive image of the hospital group
- Self-aware and committed to continual personal development
- Able to demonstrate a high level of creativity and find innovative solutions to problems.
- Able to prioritise and work to often tight deadlines
- Understands the principle of confidentiality
- Able to demonstrate flexibility and ability to adapt to changing environments and work priorities.
Management/supervision
Essential criteria
- Requesting quotations for print, design and photography to ensure the trusts are getting value for money
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Ruth Dalton
- Job title
- Group Director of Communications
- Email address
- [email protected]
- Telephone number
- 01642 624331
List jobs with North Tees and Hartlepool NHS Foundation Trust in Administrative Services or all sectors