Job summary
Employer heading
Clinical Team Administrator
NHS AfC: Band 3
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job overview
An exciting and rewarding opportunity has arisen for a dynamic and enthusiastic Clinical Team Administrator to join a new Adult Learning Disability Intensive Support Team (IST). The IST is bringing together three ALD services following an organisational change process who will become the IST.
The team is in the early planning stages and the successful candidate will be integral to the development of the service specification and standard works. The team will work across the Durham and Tees Valley (DTV) footprint and will work closely with already established community teams within each locality.
The team will have three distinctive pathways:
· Provider Support pathway – Mon- Fri 9-5. Support ALD providers who are struggling and support them to be a commissioned service.
· Home Support pathway – 7 days 8am – 8pm. To support in keeping people at home and providing rapid and intensive support.
· Wraparound support pathway – 7 days 8am – 8pm. Involves the delivery of direct care to patients and/or their care support with continuous intensive interventions.
There will be a level of flexibility required depending on service/patient need.
Main duties of the job
As part of the administration team, to provide a comprehensive administrative support service to all members of the multi-disciplinary clinical team.
Depending on work area, may have day to day responsibility for the supervision of administrative assistants or receptionists within the team.
Will be the first point of contact for service users, carers and visitors to the clinical team and to respond in a helpful manner to enquiries or other issues raised.
To undertake or arrange cross cover support as required.
To interact compassionately with service users and carers at all times. Service users have a range of mental health conditions and/or learning disabilities.
To promote at all times a positive image of people with mental health conditions and/or learning disabilities.
To promote at all times a positive image of the Service and the wider Trust.
Duties may vary depending on local working arrangements
Working for our organisation
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.
Detailed job description and main responsibilities
Please refer to attached job description and person specification for further detailed information. Please ensure you meet the criteria before applying.
Additional contact details
Stephen Davison – Consultant Practitioner - [email protected]
Phil Darvill – Programme Manager - [email protected]
Person specification
Qualifications
Essential criteria
- Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale)
- ITQ Level 2 or equivalent or willingness to work towards
- Key skills in literacy and numeracy Level 2or O Level / GCSE in Maths and English grade C or above
Experience
Essential criteria
- Significant administrative experience.
Knowledge
Essential criteria
- Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Understanding of confidentiality and the associated legal and policy requirements
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rachel Lewis
- Job title
- Team Manager
- Email address
- [email protected]
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