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Job summary

Main area
Estates and Facilities
Grade
Band 2
Contract
Permanent: 15 Hours
Hours
Part time - 15 hours per week
Job ref
346-EF-095-24-A
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
Lanchester road hospital
Town
Durham
Salary
£23,615 pro rata, per annum
Salary period
Yearly
Closing
28/11/2024 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Relief Porter/Housekeeper

Band 2

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

To provide cleaning and catering services as part of a team, to office, patient and communal areas within the Trust.

To interact compassionately with patients and carers at all times. Patients have a range of mental health conditions or learning disabilities.

To show commitment to and participate in quality improvement activities.

To promote at all times a positive image of people with mental health conditions and learning disabilities.  

To promote at all times a positive image of Hotel Services and the wider Trust.

Main duties of the job

We require friendly, positive thinking, organised and motivated individuals to work as a Relief Porter/Housekeeper within the Trusts Hotel Services Team.

Relief Porter/Housekeepers are responsible to provide and maintain cleaning and catering services as part of the Hotel Services team to office, patient and communal areas within the Trust. Ensuring a clean, safe and supportive environment for staff and patients working towards their recovery.

You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.

The post holder will be based at Lanchester Road  Hospital and will be required to work shifts including nightshifts (covering reception), weekends and bank holidays.

You should be highly motivated, reliable, and flexible also willing to work at short notice as there may be opportunities for extra hours.

Experience in cleaning duties and use of chemicals and equipment are essential as you will be working in a demanding environment.  Catering and food service experience would be beneficial along with a passion to providing high standards of customer service.

Working for our organisation

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Person specification

Qualifications

Essential criteria
  • Food Hygiene Certificate Level 2 (to be completed within 12 months)
  • Numeracy and Literacy to level 2 ITQ Level 2
Desirable criteria
  • NVQ level 2 in Portering or Housekeeping

Experience

Essential criteria
  • Experience in use of cleaning materials and equipment
  • Experience in general cleaning duties
  • Experience of working or volunteering in a mental health or learning disabilities environment
  • Experience in portering
Desirable criteria
  • Experience cleaning in a hospital environment

Knowledge

Essential criteria
  • Knowledge of Health & Safety and COSHH
  • Knowledge of National Standard of Cleanliness
  • Knowledge of deep-cleaning procedures
  • Knowledge of Patient-Lead Assessment of the Care Environment (PLACE)
  • Good understanding of confidentiality

Skills

Essential criteria
  • Able to follow protocols and instructions
  • Able to demonstrate thoroughness and attention to detail in all tasks
  • Safe, efficient and effective techniques in the following areas, producing consistently high standards: Cleaning; Deep cleaning; Use of motorised cleaning equipment e.g. floor scrubber, carpet cleaner; Use of kitchen equipment; Preparation and serving of food; Use and cleaning of regeneration ovens; Washing and ironing
  • Effective verbal and written communication skills
  • Time management and ability to prioritise effectively
  • Breakaway techniques

Employer certification / accreditation badges

We are a Living Wage EmployerApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Chelsie Sowerby
Job title
Hotel Services Supervisor
Email address
[email protected]
Telephone number
07909004368
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