Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday-Friday -08:00-16:00)
- Job ref
- 153-CO03348
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- Poole Hospital
- Town
- Poole
- Salary
- £22,816 - £24,336 pa
- Salary period
- Yearly
- Closing
- 14/07/2024 23:59
Employer heading
Main Reception Supervisor
Band 3
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
Job overview
We have an exciting opportunity for a main reception supervisor to join #TeamUHD, overseeing the provision of an effective, customer focussed administrative service for the main receptions at Poole and Royal Bournemouth Hospitals.
We're looking for someone with excellent communication skills, who is approachable and able to interact with a variety of people, while also having good IT skills to access and enter data onto a variety of systems.
You'll supervise the existing receptionists across both sites, including the rota, training and managing any issues that may occur. Working closely with the admin manager, you'll be willing to work at our Bournemouth site and able to work flexibly with colleagues to cover any gaps that may arise.
What we can offer you in return:
- Enhanced annual leave starting at 35 days (including bank holidays)
- Flexible working, including full-time, part-time and hybrid
- Enrolment into our generous NHS pension scheme
- NHS discounts at thousands of retailers
- Training and development opportunities
- Working with a friendly, inclusive team
Base Location: Poole Hospital
Interview Date: TBC
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents that are attached to this advert.
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents that are attached to this advert.
Person specification
Qualifications
Essential criteria
- Vocational Level 3 or equivalent knowledge/experience
- Numeracy and literacy skills
- Customer service training or experience
Desirable criteria
- Willingness to undertake further training when required
Skills
Essential criteria
- Clear understanding of confidentiality / GDPR
- High level of understanding of IT packages
- Excellent verbal and written communication skills
- Ability to deal with staff at all levels within the Trust and Multi-disciplinary teams
Desirable criteria
- Confident telephone manner
Experience
Essential criteria
- Previous experience of a busy customer based environment
- Experience of rostering and supervising a team
Knowledge
Essential criteria
- Knowledge of Microsoft Office
- Knowledge of administration and clerical systems/procedures
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Louisa Wightmoor
- Job title
- Admin Manager - Estates Quality Management Systems
- Email address
- [email protected]
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